Vieraskäyttäjä
24. joulukuuta 2023
This hotel has definitely gone downhill since my last stay here. It started out well with Megan being very helpful in booking us a room. Check in was fine, but then the problems began. Biggest issue was black mold around the tub, and a tv that did not work properly. We arrived early at the hotel with plans to relax and watch tv most of the night. They have Direct tv, and we were unable to access most channels, except for a few infomercial ones. I got online to see if I could figure out the problem with no luck. Went to the front desk and the clerk had no clue, just xeroxed a copy of available channels. But when we tried to tune these in, all we got was a black screen. So no tv all night ( which is a big deal in a tiny hotel room). The black mold was disgusting and a health hazard. Other smaller issues included the room phone on the desk was dead, and both phones flashed red all night with messages, but they could not be accessed. Again, the front desk clerk had no idea what to do, and we had to put a towel over the nightstand phone so we could sleep. Finally, the road noise outside the hotel made it difficult to sleep, which obviously is not the hotels fault. . On the plus side, the beds were comfortable and my husband loved the homemade blueberry waffles at breakfast. When I explained all this to Megan, the front desk clerk, the next morning, she shrugged it off and said the tvs do that sometime and need to be reprogrammed, which didn’t help me at all. She asked what I wanted her to do about it all, and I said I’d like a discount on my room rate. She was not pleased, but said she would give us a 5% discount which I feel nowhere near makes up for no tv all night and having to bathe/ shower with black mold. I would give this hotel a 2* and feel they need much better customer service and maybe a different tv provider!
Käännä