Majoituspaikan vastaus: Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management
Patricia
Majoittunut 1. 2025
Muu
2.0/5
Lähetetty 11.2.2025
Room in terrible condition, filthy, sticky carpet in room. Bathroom had water spilling from somewhere, perhaps the toilet fill hose, causing the floor to be very slippery with potential for falls. Tub and shower awkward to use as tub very narrow. Shower curtain set up was useless. Staff was wonderful.
Käännä
Majoituspaikan vastaus: Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management
matilde
Majoittunut 1. 2025
Matkusta ystävien kanssa
3.0/5
Lähetetty 1.2.2025
The level of noise was extremely uncomfortable. All night til 4 am. The problem was that the windows are not double pane. But being located ehere it is, it's a must....all the activity of aswan happens around the hotel and we are talking super loud music, hoards of dogs, cars and honking cars.
Additionally the lobby is nice but once you get yo the bedroom levels the hotel shows abandonnent. Baths are just transformed to better shower and sink poorly designed. And they are petty eith towels snd toiletries. I am unsure the stars has but besides ** would be crazy.
Breakfast was very poor as well.
Now, i must say, the staff is fabulous, really caring and agreable. But they cannot provide what is not there.
Käännä
Majoituspaikan vastaus: Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management
Seth
Majoittunut 12. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 29.1.2025
Charming place, helpful staff
The hotel was clean and comfortable, staff was really on the ball. They arranged a car for us to Luxor, with a couple of stops along the way (I recommend this). The only drawback for some people may be that it's adjacent to the bazaar. We found it charming to sit on the balcony and observe the hustle and bustle of the bazaar. Also, it closed at a reasonable hour. Still, if you want peace and quiet at 8am, you may want to at least ask for a room on the other side of the hotel.
Käännä
Majoituspaikan vastaus: Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management
Johan
Majoittunut 12. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 14.1.2025
Lugnt rum, välstädat för att vara i Egypten och trevlig hjälpsam personal. Men klart dyrare för vad man får jämfört med andra hotell vi bott på under resan
Käännä
Majoituspaikan vastaus: Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management
Hassen
Majoittunut 11. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 30.12.2024
Fantastic
Käännä
Verified traveler
Majoittunut 12. 2024
Muu
4.0/5
Erittäin hyvä
Lähetetty 1.1.2025
Die Lage war prima und alle Mitarbeitenden sehr freundlich und sehr hilfsbereit.