Vieraskäyttäjä
16. syyskuuta 2024
The only reason I will give the two stars is because the actual location of this hotel is nice, the only reason I have ever stayed. Unfortunately the majority of the staff, with exception of a single employee named Ernesto who “tried” to be polite, are rude, and make it clear they don’t care if you’re a long-standing Hilton Diamond Member or other. It’s the only Hilton brand hotel I’ve ever stayed at where they flat out tell you they charge members for upgrades, which is completely opposite of how the benefits for the Diamond members are spelled out and honored at every other Hilton hotel. In addition, there is a terrible eyesore of a giant orange piece of construction equipment parked directly in front of the water side patio of the hotel, killing the view and any chance at a relaxing feeling. The rooms are beat up, the furniture had bad visible wear and tear, the bathroom walls had stains and visible damage left open and the key cards did not work on all doors.It’s way overpriced for what you get. The biggest insult is that I wrote a complaint to the manager about my stay and didn’t receive a response or even an acknowledgment. So unfortunate, the place could be really nice if it were run by better people.
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