The St. Regis Aspen Resort

Impossible to reach this place by phone. It’s got an endless automated phone tree that often drops you without warning. Having stayed at this hotel before, I was aware of the nice guest rooms, good location, very nice spa & gym, yet inconsistent service - mostly due to language barriers and untrained staff. For my recent stay, the concierge forgot to cancel a restaurant reservation which cost me a $450 penalty fee. It was a huge hassle to get a refund for the hotel’s mistake. The concierge desk never answers the phone and are rarely available in-person. All unanswered calls are forwarded to the often confused Front Desk Clerks. At check out, I requested the Front Desk Clerk to ship back a few small items to my office in Boston. Much to my surprise, they used a massive box for a Xerox machine which cost me $636. If they had used a small box, it would have cost $100. I did ask for a quote in advance, but they forgot. Everyone knows FedEx charges by cubic weight. It was a struggle to get even a partial reimbursed for their mistake. Managers are slow to respond. Checking out of the hotel, I had over $1,000 in over charges (eventually reimbursed). Other issues: the smell of **** in the hallways, chaos in the bar and lounge with heavy drinkers (some appeared underage) and shady characters wandering around the hotel…. Security was not good. I did not feel safe. . I’d never stay at St. Regis Aspen again and would never recommend it either, especially for families with kids. Better choices are The Little Nell or Hotel Jerome.

Wonder place to stay

just arrived and was supposed to have a suite, but have a basic room, my husband is an ambassador with Marriott, we had to reschedule our trip last year due to a death in our family and they would not refund us, so we rebooked for our birthdays and we should of just stayed in Florida, very disappointed and it's our first day

Wonderful 56th anniversary experience We were met by an exceptionally friendly staff, particularly, Charlotte, at the front desk. It was our 56th wedding anniversary and once she found out about it, she did everything in her power to make us feel important and welcome. As did everyone else on your fine staff from the valets, the man who brought our luggage to our room, the concierge, and everyone at the front desks. We thank Charlotte for arranging the anniversary gift of fine wine with chocolates that was delivered to our room. Something that my wife and I didn't expect.

Girls Weekend getaway The location is perfect. The room was very small for $1100/night. The GFCI in the bathroom did not work and there was a large tear in the velvet couch, which seemed a bit strange. The bathroom plumbing was a bit dated as well and difficult to control on temp.

Beautiful and classic.