The Broadoak

The whole point in me booking a room for the Saturday night (5th April 2025), was to attend a friends wedding meal for 15 people, and i wanted to be able to enjoy a few drinks, as i live the other side of Manchester. Just before 10pm, the staff came into where we were eating, and told us they were closing the bar, because there were only a few people in the main bar. If i had known they were going to close the bar so early, i would never have booked the room, and would have had a few soft drinks and driven home. As all my fellow diners were refused any more drinks, and live locally, they simply went home disgusted at the situation. I was left twiddling my thumbs in the bar on my own, so i just went up to my room. When i left the bar, there were still around 10 to 15 young people still sitting in the bar. The room was tired and cold. I eventually found a convector heater in the wardrobe, which i had to balance on a chair - it stopped working after 1 minute. The management clearly expect you to be cold, otherwise, why have the heater in the wardrobe. As a result, i was cold, and got very little sleep. Despite the staff closing the bar at 10pm, i could still hear music playing downstairs in the bar after 11.30pm. When i wanted to leave in the morning, i couldn't get out of any of the doors downstairs - i was locked in. I had to carry my bags back upstairs, and go down the fire escape. I was charged £100 for 1 night - no breakfast included, which is outrageous for this poor level of hotel. In summary - this was an awful experience, and a complete waste of £100, due to the staff simply deciding to close the bar at 10pm on a Saturday night. What a way to treat your customers !! The window blind also needed fixing, as it wouldn't close properly. We all felt the food was excellent, but that's the only good thing to be said about this place. Avoid this hotel like the plague !!

2 day work trip. From arrival it was wrong. They told us we had only booked 1 room and not 2. This seemed to be because they had no clean rooms. We then had to wait while they placed the bar stock order. Eventually we got seen. We were taken around the rooms looking for clean ones. We ended up in a family room which had 2 rooms. This was very tired but we attempted to make do. Went for dinner, not good unfortunately. After returning to the room we started noticing more dirt, orange very stained spare pillow chucked in the wardrobe with 2 heaters and a iron. 2 ironing boards for some reason. Water stained walls. Pulled back the quilt cover and not convinced it hadn't been slept in. The mattress was just springs that bottomed out on the base. TV didn't work in the single room. Car parking limited. At this point we left and booked in somewhere else. Avoid, the advertising pictures don't seem to be the same. First time in twenty years of working away that I have had to walk out. Sad times.

Very good value for money. Staff were very nice. Checked in early. We walked down to the tram in Ashton and took the tram to the City game (25 mins). Made it very easy. Room condition was good and spacious.