Delta Hotels Ashland Downtown

I was very impressed with the cleanliness and the very comfortable setting. The beds and pillows are spot on! It was quiet - dark - and perfect. Thank you for the wonderful experience

We were on a roadtrip and arrived in Ashland at dinner time. We found the Delta and couldn’t have been more pleased. Set in historic downtown Ashland, it is surrounded with history. Easy onsite parking and welcoming staff lets you know immediately it will be a great stay. The second floor bar and red serves great drinks and meals. Another great staff awaits you here!

Checked in at 5:00pm. Hotel parking lot already full. High school reunion going on plus several dressed up high school kids milling around. Street parking full too. I had to park two blocks away, and walk back in the rain. This isn’t the first time we’ve found a full or nearly full parking lot. The good news is the hotel upgraded us to a suite (the upgrade came before we couldn’t find a parking space, not because of inadequate parking). The hotel should consider a multi-level parking structure.

Nice room with good bed but needs better chair or sofa. Sink was cracked. Shower was good Parking was listed by others but parking is behind hotel which is easy access to check in WiFi never worked I called the tech number no help Clerks stay in a room not at there desk Should be at the desk to help and watch the doors and each time they came out they looked guilty? Winchester restaurant is open for breakfast but no one was there and chairs were dirty so we left Some train noise, but overall quiet enough

We had a suite which was great. The problem was when the room next door decided to have a loud party that started up around 10:30 p.m. - At 1:00 a.m. we finally called the front desk to see if they could help quiet the situation so we could get some sleep - at 1:20 a.m. we had to go down to the front desk to request a room change as the group next door kept up at full volume. That is where I really have the issue - we had to move all of our stuff to a new smaller room at 1:30 in the morning instead of the hotel addressing the real issue. They did comp the room but that’s not the point - what started out as a great stay ended up being extremely disappointing.

This is a full service hotel in downtown Ashland, just a block or so away from the Paramount Arts Center, which books top talent (Bernadette Peters on 4/21). Hotel has steakhouse, several bars, and a Starbucks. Steakhouse provides room service, including breakfast. Several good local restaurants within walking distance. Very friendly front desk staff. Room was large and very clean. One note: bathroom was fine, but if you need grab bars for tub, book one of their handicapped rooms.

There were three outstanding employees that went over and above to make my business stay excellent. Chloe and Melony, excellent customer service. The manager, female, was amazing as well. Thanks for making my stay so pleasant.

Terrible service. We were a party of two ladies. NOT ONE Time in three hours were we waited on. However the next table of men received great service. We had to go to the bar EVERY TIME ! No exaggeration. Not the place for women. Men you are going to get a lot of attention.

From the front desk to the restaurant to the manager—-all way below par. At check-in, I asked for a river-view room, and the rep said she was not authorized to do an upgrade, even though I am aTitanium Lifetime Marriott member. I asked who could do it, and she said no one was on property and she did not know when someone would be. I’m thinking: No one on property with any authority ? What if there is an emergency? Check-in took over 20 minutes even though I had used mobile check in. At the restaurant, it was 20 minutes before anyone brought us menus, even though uniformed staff kept passing by, and it was not at all busy. Glasses and utensils were dirty. At breakfast, another 10 minute wait for service. The general manager dismissed the check in experience as a mistake and got defensive when I asked for further explanation.