Tru by Hilton Ashland

We stayed here with our volleyball team for a tournament. It was perfect! Especially the lobby for the teens to hang out. Lots of restaurants nearby and close to 95. Swings, pool table, shuffle board. Staff were very friendly! I used the treadmill and appreciated the 24 hour coffee and water bottle refilling station.

Where to start? Had to check my bearings to make sure this was indeed a Hilton. Room is shoddy with torn shade, cracked wall plate and generally dingy in appearance. A real dump of a motel next door makes me concerned about the security of our car. But perhaps the worst is the drone from the neighboring truck stop with approximately 200 trucks and majority (?) idling. I didn’t do my research and now here we are. Dawn can’t come soon enough.

Bedsheets provided very bad sleep and were cheap products! showroom deity !

I give it a 2 out of 5. Location was good. The man who worked the front desk on Saturday night was delightful and professional. The woman who worked Sunday morning was incredibly dismissive and unprofessional. She was rude and dismissive when we asked if they had gluten-free options available (which they do not despite a posted sign). They said breakfast was available until 10am but clearly they meant that the lights would still be on but after 9:15am they would not be replacing anything. The oatmeal was almost all water when I asked for some… she brought me this slop. The breakfast was so dismal and unaccommodating that it ruined our entire stay. Too bad. I had planned on leaving a great review. I’ll be sure to add this to the Hilton website, the Google listing, and TripAdvisor as well. Really a shame that the rude and dismissive attitude of the front desk worker Sunday morning had to put a blight on the whole operation.

I am deeply disturbed by the level of unprofessionalism and hostility displayed by the front desk clerk. I am appalled that a Hilton staff member would resort to such behavior, especially when I was simply trying to extend my stay. I am a loyal Hilton customer and a diamond member, and I have never been treated with such disrespect. The fact that I had to involve the police due to the threats made against my property is absolutely unacceptable. I was genuinely afraid for the safety of my belongings and felt compelled to stay on the property to ensure their security. Furthermore, the lack of assistance from the management is equally concerning. Despite multiple attempts to contact them, I have been unable to reach anyone. I am left feeling ignored and dismissed, which only adds to the distress caused by this incident. I am deeply disappointed and hurt by this experience. I have always held the Hilton in high regard, but this incident has hurt me. I sincerely hope that the Hilton takes this matter seriously and ensures that no other guest has to endure such a horrifying experience.

My last stop and unfortunately a TRU that disappointed. Hotel is seriously right on the highway the on ramp is feet from the parking lot. Road noise is very loud so bad that its not worth the time to book this place. The woman at the front desk was rude and nasty. The surrounding area isn't very nice a truck stop in front of it, highway behind it and a very shady rundown motel to the side. For the second consecutive night the door to my room looked like it was broken in to. How on earth is this not fix and why does it have this damage? Makes you wonder how safe this property really is. Room was in dire need of a cleaning, stains all over the walls and floors. The shower pan was one of the dirtiest I've ever seen at any hotel. I really think they don't clean the rooms at all here. Even the soap dispensers weren't secured to the wall so easily could be tampered with. Very disappointed with this stay, I'd never return.