Holiday Inn Ashford - North A20

The best hotel in the UK that is within our budget. The grounds are spacious. We drove, so the free parking was much appreciated. In fact, it’s the only hotel we have searched that offered free and secure parking. The spacious and clean room was beyond our expectation. Was told that it was renovated recently. The lobby was welcoming. Will definitely book it again.

Need some repair work on bathroom

Fantastic stay.Only for one night so didn't get to use any facilities.Room was great.Clean and had a great night's sleep due to the extremely comfy beds.

Aside from a couple of issues Kelly, Caitlin and Marta meant this trip surpassed our expectations. From booking to departure nothing was too much trouble. With two young babies this makes all the difference. Spacious room, two cots, kids eat free, convenient parking. Location suited us with trips planned to Leeds castle and Port Lympne. Staff friendliness was great from all but especially Caitlin who was always on hand at dining times and helped with our girls. On site playground old but handy. Only minor issues were the early maintenance work / noise on our first morning, room servicing on first day and some confusion about late check out. All in all, highly recommend!

Excellent service all staff really welcoming and helpful

This was a good stay, greeting by reception staff was great. I was in room 4, which was spacious, bed comfortable, ensuite good size, desk to work at. The only downside in the room was there was no ceiling light and the glazing was single, so got some road noise. I also ate in the restaurant in the evening and the food was pleasant, not a huge menu.

Stayed as a walking group of 16 men occupying the rooms as single occupants for up to nights. We found the hotel rooms clean and comfortable with efficient heating and the staff exceptionally helpful and polite. The buffet food provided for our group was very good, tasty and welcomed by the group: and there was plenty available. The breakfast was also good offering a reasonable choice. We would not hesitate to return without hesitation. It was our second visit. The hotel offered good value not only for accommodation but also for food and drinks. The events team, receptionists. Marta (the duty manager and her team ) could not do more to make us feel welcome. Staff with whom we spoke were happy in their jobs and nothing was too much trouble. Front facing rooms encountered some road noise if windows were opened and guests in some of the rooms over the kitchens could hear some sounds from the kitchen fans. None of these issues detracted from the welcoming hotel and the enjoyment of our stay.

Mixed bag. The food options were really great and in particular they had a lot of great vege options, all of which tasted lovely. Good experiences with the restaurant staff, who were all lovely. The room was big but the bathroom ceiling had mould, several of the towels had legitimate holes in them and when we had the misfortune of needing to move the bed (no bedside plugs, just the lamp plugs that were central behind the bed), you could tell nobody had cleaned behind it in months/years. Couple of other bits, when we booked we were told there would be an NHS discount but the reception manager denied this. When we checked in nobody mentioned that you have to buy breakfast the night before to get the cheaper price and then the reception manager (Monika) was deeply unhelpful and quoted "policy" when I explained that I am not clairvoyant so had no way of knowing to buy breakfast in advance (this was eventually resolved by the restaurant staff but led to an unnecessary argument). Good location for accessing Kent.

Another excellent stay at the Holiday Inn north Ashford. As always a lovely warm welcome from the staff and manager- a charming gentleman , who, when we arrived was doing his best to help a group of bikers who had suffered a breakdown . A real old school hotel with friendly staff. Excellent comfortable, clean rooms a great restaurant with great food and reasonably priced. This hotel has to be one of the best Holiday Inns and at this location is a great place to stop over on - route to the continent. Little else to say. Great hotel great people and good food. See you next trip.!