Benmiller Inn & Spa

Where to start? After booking I received an email from Murray, a random person that was emailed all my personal information by the front desk at the Benmiller. Cancelled that credit card. When notified, the front desk sent Murray an apology. Never did apologize to me, instead said it was a 'learning moment '. When checking in I confirmed the suite had a jacuzzi. Front desk clerk described in glowing detail where the jacuzzi was and how big the suite was. Nope, no jacuzzi. They offered to move us yo a spa room. Checked out the spa room. Tiny, not even a shower, but yes, a small jacuzzi imbedded in the wall. Stayed in the suite. It was hot so ran the air conditioning all night. Room never got below 27C. Tried to open a window, bolted shut. Went for dinner. Explained my wife is celiac. First thing they brought her was a hot dinner roll. Nope. Second thing was her white wine. It was room temperature ie, hot. Property was also in disrepair and dirty. What a shame. We've been coming here for years. Never again.

Lovely grounds....we had a large room with fridge which was ideal, and a small balcony overlooking pond.. Furniture and carpet needs updating, but we only stayed for 1 night so didn't really bother us, friendly Receptionist..we had breakfast included in our price... breakfast was good.

I am sure it once was a magnificent country inn and experience. Unfortunately, it is not that way now. The lack of attention to maintenance and cleanliness and not providing any level of amenities in the room, etc. is now the norm! Considering the way the website portrays the place and the luxury, it is huge disappointment; not to mention the rates. We reserved and paid for a suite. The bedroom AC never worked and it was 85F degrees during our stay and worst of all, there was no attempt to address it even after several talks with the staff there. The so called coffee bar area in the room-- well the photo below can say more than my words. The maintenance of the entire place is very poor and sad in a way considering what it must have been before. On a positive note, the dining room staff was excellent and I want to commend the way they were there.

Entire complex is in need of maintenance. Our first room smelled of mould and after being relocated we were given a room that was bigger but not pleasant in anyway. Old furniture, heavily worn, buckled carpet, outdated bathroom and a balcony that was too dirty to use. The surrounding grounds were unkept except in front of the office. Front desk person was pleasant and professional and the area surrounding the Inn was attractive.

My daughter and I really enjoyed our two nights -nice room and delicious meals

The small creek running right through the property was very nice. As well as the larger river with a view right from our room. The property is need of a major refresh. The first building/room that we were assigned smelled very strongly of mold and mildew. Just entering the building you experience a strong smell. That should have been my sign of what was to come. There were portable dehumidifiers and fans running in the hallways of the River Mill building. The pool (not warm if heated) is located in this building but the condition of the building and room was very disappointing. We opened the windows to help with the odors in the room and decided to mention it when we went for dinner at the main building. Our expectations were high for a nice dinner based on our review of the menu. The experience again was a disappointment with the food appearing and tasting like it was reheated verses cooked fresh. After dinner we went to the front desk to cancel our breakfast reservation and mention our dissatisfaction with the room. The hostess indicated we should have said something right away about the room and I certainly agreed but I also mentioned that they should not be renting rooms in that condition to a new customer of the resort. They did upgrade us immediately to another room in the other building where the actual spa is located which was definitely a nicer room. In summary the Inn has certainly lost it's lustre of days gone by.