We booked a junior suite. The Picture of the junior suite was NOTHING like the room we had. There was a bedroom and a small alcove with two twin beds. The lighting in the hotel room was dark. Maybe a 20 watt bulb was used. The telephone did not work. The shower sometimes worked. The closet barely held any clothes. We kept our clothes in our suitcases. Glad we were there for only 2 nights. There was no manager on site to submit our complaints…only day staff. We were told we would have to wait for Manager on Monday. We were checking out on Sunday. There was no lobby, only a “rustic room with tables” for breakfast. Location was good but I do not recommend this hotel as the room was falsely advertised and when we complained, they did not care. There are other hotels in Arles that seemed nicer.
Käännä
Majoituspaikan vastaus: Dear Susan, Thank you for taking the time to share your thoughts with us. We are sorry to read that your stay did not meet your expectations and that you left with a negative impression. While we do not have a traditional hotel lobby, our reception area is integrated into a communal living space, designed in a rustic Provençal style with wood finishes, intended to create a warm and family-like atmosphere. We understand that this aesthetic may not suit everyone's preferences, and we regret if it did not resonate with you. Regarding the room, our photos and descriptions are shared with the aim of being transparent, and we are sorry to hear that it did not reflect what you had envisioned. We appreciate your feedback and will review how we can continue to ensure clarity for our guests during the booking process. While our manager was not present at that particular time, our team is always on hand throughout the day and committed to assisting our guests with care and attention. We regret that this was not the impression you were left with. We are truly sorry that your experience fell short of the welcoming and peaceful atmosphere we strive to create, and we hope that you will consider staying with us again so we can offer you a more enjoyable visit. Warm regards, The Hotel Team
Kenneth
Majoittunut 9.2025
Muu
10/10
Ylivertainen
Lähetetty 19.10.2025
The hotel is in the heart of the city. The room is clean and comfortable. Front desk is great and friendly. Definitely, a place to be if you’re looking for few days getting away. Love it!
Käännä
Majoituspaikan vastaus: Dear Kenneth,Thank you so much for your wonderful review. We’re delighted that you enjoyed our central location : being right in the heart of Arles makes it easy to experience the city’s charm at every corner. It’s a pleasure to know that our team’s warm welcome and the comfort of your room helped make your getaway so enjoyable.We would be truly happy to welcome you again whenever you return to Arles.Warm regards,
James
Majoittunut 8.2025
Muu
10/10
Ylivertainen
Lähetetty 2.9.2025
Great place. Great location. Staff was very friendly and helpful. Highly recommended !!!
Käännä
Majoituspaikan vastaus: Dear James,Thank you for your lovely feedback. The location in the old town, surrounded by pedestrian lanes, makes it ideal for discovering Arles on foot, and we’re glad you also appreciated the warm welcome of our team.We would be delighted to host you again on a future visit.Warm regards,
Edward
Majoittunut 8.2025
Perhe
10/10
Ylivertainen
Lähetetty 3.9.2025
This hotel is in a perfect location, right in the center of everything. It made getting around so easy and convenient.
Käännä
Majoituspaikan vastaus: Dear Edward,Thank you very much for your feedback. We’re pleased to know that our setting allowed you to fully enjoy your stay and explore the city with ease.It would be a real pleasure to welcome you back on a future visit to Arles.Warm regards.
Kathy
Majoittunut 6.2025
Pariskunta
10/10
Ylivertainen
Lähetetty 8.7.2025
The staff are so kind, the hotel is beautiful, and the setting is amazing. I highly recommend this property but know that there is no elevator. Our stay was a highlight of our time in Arles.
Käännä
Majoituspaikan vastaus: Dear Kathy,Thank you for your wonderful feedback. We’re delighted that the beauty of our hotel and the kindness of our team made your stay memorable. We note your remark about the elevator — our historic building has its charm, and our staff would be glad to help with luggage at any time.We truly look forward to welcoming you back soon.Warm regards,
Bob
Majoittunut 5.2025
Muu
8.0/10
Erittäin hyvä
Lähetetty 5.6.2025
Very pleasant hotel and staff. It did not bother us but no elevator and we were on the 4th floor.
Käännä
Tom
Majoittunut 5.2025
Muu
8.0/10
Erittäin hyvä
Lähetetty 18.6.2025
I like historic hotels. My wife and girls, not so much. No elevator was a concern. The room was comfortable and clean. The breakfast was very good.
Käännä
SANDY
Majoittunut 6.2025
Perhe
10/10
Ylivertainen
Lähetetty 26.7.2025
Walking distance to plenty of shopping, eateries, wine rooms & historic architecture.
Käännä
Majoituspaikan vastaus: Dear Sandy,Thank you for sharing your experience. We are glad you enjoyed our convenient location, so close to shops, restaurants, and the historic charm of the city.We hope to welcome you back for another enjoyable stay soon.The hotel team
Ralisa
Majoittunut 2.2025
Yksin matkustava
8.0/10
Erittäin hyvä
Lähetetty 10.3.2025
Pros: location, historic building, decent breakfast, clean, comfortable bed, Nespresso cafe machine in the room and two bottled of water was a nice touch. Cons: The carpet in my room on the first floor looked threadbare, also the room had a small balcony with two large air-con units fitted so I couldn't use it comfortably, noise from the street would be an issue during high season. Overall, it was a good stay and I would stay again.
Käännä
Majoituspaikan vastaus: Dear Ralisa, We are delighted that you appreciated our central location, the historic charm of our building, and the thoughtful touches in your room. Your comfort is our priority, and we are pleased to hear that you had an enjoyable stay. It would be a pleasure to welcome you again on your next visit to La Rochelle. Best regards, The Hotel Team
Andrew
Majoittunut 3.2025
Perhe
10/10
Ylivertainen
Lähetetty 13.4.2025
Lovely room, friendly staff. Would definitely stay here again.
Käännä
Majoituspaikan vastaus: Dear Andrew,Thank you so much for your kind words! We’re delighted to hear you enjoyed your room and the warm welcome from our team.It means a lot to know you’d choose to stay with us again—we look forward to welcoming you back to Arles soon!Warm regards,The Team at Le Relais de Poste
Christopher
Majoittunut 9.2024
Pariskunta
10/10
Ylivertainen
Lähetetty 26.10.2024
Incredible staff, best in Arles! nice rooms but many stairs to your room if that’s a problem.
Käännä
Simon
Majoittunut 8.2024
Muu
2.0/10
Lähetetty 26.9.2024
Worst arrival I’ve had in an hotel anywhere in the world. Absolutely no parking even to ‘ just stop’ near the hotel. Guests are expected to park in car park 6 mins no away so that you have to carry your luggage back to the hotel in the heat!
Very very sad as A I was looking forward to my stay and B I never , ever left a review like this before.
Käännä
Ian
Majoittunut 8.2024
Pariskunta
10/10
Ylivertainen
Lähetetty 26.9.2024
Laury at reception made us feel very welcome and was most helpful. She and the other staff were kind and friendly which we appreciated. Our room was comfortable and we enjoyed our 3 night stay very much. We cheerfully recommend Hotel Le Relais de Post Arles.