Hôtel d' Arlatan

Unequivocally one of the most beautiful hotels we have ever stayed and we have stayed at the Ritz Carlton, Fairmont, Four Seasons, etc. Staff: Vert friendly and accommodating. We checked in an hour early, but were welcomed warmly by a woman from Senegal whose name I missed, seated and familiarized to the hotel. She then took us on a personal tour of the hotel premises and ended up showing us to our room. Later, I wanted some ice to enjoy some Ricard in the room and was provided glasses and ice by the restaurant staff - actually they said they would bring it to my room and already knew my room number (go figure!). On two evenings we asked Blandine at the front desk for restaurant recommendations and she called ahead to get us seats at restaurants that were superb local and affordable cuisine. Accommodations and facilities: The hotel is beautifully decorated with every aspect including a simple stairwell looking like an art display. The room was spacious, comfortable beds and chairs, and quiet. The bathroom was very modern and well maintained. Lighting is easily controlled from the bed. Everything worked well and looked brand new. The gardens are well maintained with what look to me like exotic plants and trees, and I live in Hawaii. Ambience: Relaxed, quiet, comfortable and friendly. Possibly my best experience in a hotel.

If we could give it more than five stars we would! It was xomfortable, decorated with flair, comfy bed, quiet despite the Feria in full swing nearby. The staff were outstanding, estpecially Laura, Thomas, and Assia. Laura particularly went above and beyond to help us with a problem with our train. We went out for breakfast in a cafe nearby and there are plenty of options to do this.

La restauration et la décoration de l’hôtel est créative et l’objet d’une belle réalisation, par contre le personnel et la cuisine ne sont pas à la hauteur. Le management du personnel donne la désagréable impression de flotter entre décontraction, incompétence et absence de professionnalisme. Le check-in est très lent et inefficace. Les chambres PMR n’existent qu’en version luxueuse. Le prix (20€) du petit déjeuner ne se justifie pas. Le menu à 39 € est très simple, les cuissons non maîtrisées et la présentation inexistante. Ce jugement est dur mais la beauté du lieu exige un redressement urgent face à la dégradation de ces dernières années.