Park Hotel & Spa-Adults Only

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We have just returned from our second visit to this hotel. We asked if we could upgrade from the twin room we had booked and we were offered a very spacious room at the front of the hotel for a small extra charge. The owner Illias even gave us a complimentary bottle of a rather deilcious red wine because we had stayed here before. Owner very polite and friendly and even remembered my partner Nick's name everytime we saw him! Also added bonus of a Nespresso coffee machine in the room and pods can be purchased from the local supermarket which is a three minute walk from the hotel. The hotel is on the outskirts of Tsivili away from the noise of the main strip and is only a ten minute walk until you arrive at the busy end of Tsivili. The beach is around a 20 minute walk but there is a free bus shuttle service three times a day which is ideal when it is very hot or you have plenty to carry! The pool area is so peaceful and relaxing and the bar and food prices are very reasonable. We had three lunches here and really enjoyed them. The breakfast is a buffet service and I thought there were plenty of options and eggs are cooked to order which is a nice touch. The staff are so lovely and I must give a special mention to George on reception who always greeted us with a smile and a hello everytime we saw him. Our rooms were cleaned daily and towels also changed daily and the maids were very friendly and helpful. I hope we can afford to come back to Tsivili in a couple of years and I shall definitely be booking here again if we are fortunate enough to return.

We are just back from a 10 night stay at this hotel. It's definitely not a 4 star. The room was small, and there was a really bad smell from the drains. We asked for the drains to be cleaned, which they did, but the smell came back. Breakfast was OK. The food was always hot and fresh but not much choice. Although I'm not complaining, beans on toast are my favourite. The juice from the machine tasted a bit salty . The coffee from the machine was good, though. It was hard to get a sunbed around the pool, I think you have to be up at 6 am to get one. There are other comfy sunbeds on the grass area. The hotel is very quiet, with no real atmosphere. All the staff are friendly and polite, which is nice. The location of the hotel is also great, it's about a 10 minute walk from the bars and restaurants. I know it's a personal opinion, but this is not a 4 star hotel.

Accommodation is terrible, there's no way this is a 4 star hotel. Tells you everything when a hotel displays a hotel award certificate from 9 years ago in the lobby. Majority of the staff are rude apart from reception, just unhappy, unhelpful and poor manners. You are not allowed to eat or drink anything that wasn't bought at the hotel unless you're in your room, which is ridiculous considering they only have a snack bar, so the only take away options are beer, water and small tubes of pringles, they come round regularly to check... I've never experienced anything like this before, customer experience isn't top of their list, we had other people in other hotels and this didn't happen there. They try to make as much money as possible, so much so that their welcome message when checking in is that you have tea, coffee and milk included in your stay as if I don't get that at a travel lodge, they give you the same carton of milk you see in every hotel but 1 each and 1 small coffee sachet each. We only had green tea so went down to reception to get English breakfast tea, got sent to the snack bar then back to reception and had to wait 20 minutes as there was a queue. We also had breakfast included, I struggle to eat early, so I made a sandwich to wrap up so I could eat it later on... got stopped by one of the staff members telling me I couldn't take it (I'd fully understand if I was taking a lot with me but one sandwich) I explained the situation and he said he'll have to pit it in the bin. The noise level is abysmal, the doors are soft close but when the door closes the latch makes a massive noise so when the first person in you corridor is a awake then the whole row is, waking up at 5/6am when you're there for a relaxing holiday isn't great. They list the rooms as "superior" there was nothing superior about the first room we were in, it was tiny. We asked to switch rooms but nothing available for a few days, which we had to pay for in cash which I thought was very strange, I assume either they're avoiding tax or the staff want to pocket it... who knows. The first few days we were there, there was no music by the pool so everything was silent, after few days the music was on. The have mini waterfalls in the pool that they only turn on for 10 minutes every 2 hours, the atmosphere is dead. Positive points, the food is cheap and very decent portions. The maids do a very good job the hotel is cleaned every day. Overall who ever give this 4 stars needs to revisit, I've stayed in loads of 3,4 and 5 star hotel and I would say this is on par with a 3 star, considering the price we paid, it wasn't worth it.

I love Trip Advisor reviews and always, always, research where we are staying, BUT you have to use a little more than just your eyes when doing your homework. Park Hotel & Spa is a fabulous hotel, in a great location with some very special staff that go above and beyond to make your stay great. From the moment we arrived we knew we had made a great choice, thanks to George on reception! Is this a 4star (4T's) hotel, in the Greek Way, absolutely... if like some people your expecting 4star Dubai Palace then you are going to be slightly dissapointed, but then your in the wrong place :) Being the 6th Greek Island we have visited, this was the 1st time stayed in a hotel with breakfast included so given the reviews we werent really worried if the food available wasnt going to tickle our taste buds. How wrong we were, great selection and a massive shout out to Vaso for making perfect omelettes and to Lediana & Dimitri for thier fabulous (always with smile & a chat) service at breakfast and when we needed to hydrate (Ice Kafe's, Alpha, & Mythos, oh and the occasional Nero :)) throughout the day. During our 11 night stay we only experienced 1 morning when we struggled to get a sunbed by the pool, instead we opted for ones in the garden area, absolutely perfect. It would however seem that we Brits are not happy with the Germans having the stigma of getting up at the crack of dawn to get thier towels on sunbeds, you certainly won this at the Park. We loved this hotel, its clean, its friendly, its good value for money, its quirky and above all, its typically Greek :) We dont visit the same place twice, but if ever we came back to Zante, we wouldnt hesitate to book another stay.

Absolutely fantastic hotel the staff are exceptional always happy to help with smiles on their faces. The hotel is a little bit of a way out of the resort but didn't bother us to much. Breakfast plenty of choice and meals at the bar excellent. If I had one complaint it would be lack of handrails where there are steps. And last but not least GEORGE FOR PRESIDENT what a lovely guy xxx