Tout était parfait, le personnel, la chambre avec piscine, le calme de l’hôtel. Merci
Käännä
Vieraskäyttäjä
Majoittunut 8. 2023
Pariskunnat
1 arvostelu
2.2/5
Lähetetty 17.9.2023
I had a truly disappointing experience at Elegance Luxury Executive suits in Zakynthos. First and foremost, the prices are outrageously high for what you get. The basic amenities you'd expect in a luxury suite were sorely lacking. The shower had no hot water, which made for a miserable start to each day.
To make matters worse, it seemed like almost everything in the suite was out of order or in need of maintenance. From broken fixtures to malfunctioning appliances, it was clear that the property was not well-maintained.
One of the most troubling aspects of my stay was encountering a racist bartender. This kind of behavior is completely unacceptable and tarnished the entire experience. It's disappointing that the staff didn't address this issue promptly.
Lastly, when I tried to relax at the swimming pool area, I was told there were "no towels" available. This is a basic amenity that should be provided without question at a luxury establishment.
Overall, my stay at Elegance Luxury Executive suits was a regrettable experience filled with disappointment and discomfort. I would strongly advise against booking a stay here. I almost forgot to mention the poor breakfast experience. The breakfast served at Elegance Luxury Executive suits was subpar at best. The options were limited, and the quality of the food left much to be desired. It felt like they were cutting corners even with this basic meal, further contributing to the overall disappointment of my stay.
Nous avons passé 11 nuits dans cet établissement dans une suite avec vue sur mer (sans piscine privée). La vue était splendide, et la chambre, spacieuse, élégante et confortable. Le personnel s’est montré chaleureux, attentif et toujours disponible. Un grand merci à Stamatis, le serveur du bar, qui s’est distingué par sa gentillesse et son sens du service. Il nous a donné d’excellents conseils pour découvrir l’île et nous a orientés vers des excursions en petits groupes, bien plus abordables que celles proposées à la réception, qui ne propose que des options privées coûteuses ou en grands groupes. Toujours aux petits soins, il contribue à rendre le séjour encore plus agréable. Nous avions opté pour la demi-pension. La première semaine, les repas étaient variés et très bons. Cependant, dès la deuxième semaine, les plats proposés étaient répétitifs. À noter qu’il ne s’agit pas d’un buffet, mais d’un choix entre trois menus par jour. La piscine est un véritable atout : grande et magnifique, avec une vue exceptionnelle. Un moyen de transport est indispensable pour se déplacer et explorer les environs. Nous recommandons cet établissement et y avons séjourné en juillet 2024.
Käännä
Randy
Majoittunut 9. 2024
Perhe
1.0/5
Lähetetty 4.10.2024
When we entered our room, our first impression was that it was very nice. But we soon found out that the toilet did not work. There was also no running water in the sink, and no cold water in the shower. The room had a whirlpool tub, which did have hot and cold running water. We were told that the whirlpool tub was on a separate water line, and that most likely all rooms on the same wing were facing the same problem with water to the bathrooms. We were also told there were no other rooms available, and that they would contact someone to take a look. After a couple of correspondences with hotel staff, we were told that someone would be there around 11:00 pm. In the meantime, we had to use the hotel basement restroom.
Later in the evening we seen that the whirlpool tub had a spray bar, so we thought we could take showers in the tub. The knob to turn on the spray bar was broken so we couldn't use it. We ended up filling the tub with water to wash but noticed that a LARGE amount of chunky debris was coming out of the faucet. Not really sanitary in my opinion. It appears that there are serious issues with the plumbing at the hotel.
Needless to say, the water problem and toilet were never fixed, so we asked the hotel for buckets. We filled them with water from the tub and poured them in the toilet to flush it.
We also noticed peeling wallpaper in the room, weeds growing between the decking of the boardwalk around the pool, and an overall lack of maintenance.
Käännä
Patrizia
Majoittunut 9. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 4.10.2024
Perfect stay
The hotel is beautiful and the service is amazing! The hotel manager is extremely professional, attentive to guests and made our stay over the top. The suites are gorgeous. We will definitely come back.
Käännä
Majoituspaikan vastaus: Dear Patrizia,We would like to thank you for your kind review. It is much appreciated.It would be our pleasure to welcome you on your next stay.The Elegance Luxury Executive Suites Team.
Leonardo
Majoittunut 7. 2022
Muu
5.0/5
Ylivertainen
Lähetetty 5.8.2022
Um dos melhores hotéis que já fiquei!
Estadia perfeita, um dos melhores cafés da manhã que já vi em todos os hotéis que já fiquei. Os funcionários eram super atenciosos e o hotel maravilhoso!
Käännä
Majoituspaikan vastaus: After reading your wonderful comments posted further to your experience at the Elegance Luxury Suites, I would like to thank you for having shared them with us!We are delighted to read that you enjoyed your stay in our Home and particularly the quality of our services.Your valuable feedback is a great source of motivation for our teams, so naturally I have shared it with them.I hope that we will have many occasions to welcome you back and offer you many other marvelous moments.Sincerely yours,Spiros Kossivas
Ophélie
Majoittunut 9. 2022
Muu
5.0/5
Ylivertainen
Lähetetty 2.10.2022
Exceptionnel
Séjour exceptionnel malgré un équipement dans la chambre comme la douche qui fonctionnait mal mais le reste magnifique pour nous. Le personnel est fort sympathique et à l’écoute. Stamatis parle français ceux qui nous a bien aidé. Il a été d’une grande aide et aux petits soins sans qu’on lui demande forcément. Il est d’une pure gentillesse et de bon conseils.
Käännä
Majoituspaikan vastaus: After reading your wonderful comments posted further to your experience at the Elegance Luxury Suites, I would like to thank you for having shared them with us!We are delighted to read that you enjoyed your stay in our Home and particularly the quality of our services.Your valuable feedback is a great source of motivation for our teams, so naturally I have shared it with them.I hope that we will have many occasions to welcome you back and offer you many other marvelous moments.Sincerely yours,Spiros KossivasHotel Manager
Nathalie
Majoittunut 5. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 25.6.2024
Amazing stay
One of the best hotels we stayed at. The staff is amazing especially Krissy who runs the hotel, she is very very caring of her customers. We got upgraded from the first day we got there which was very nice. When we got problem with the toilet they helped us right away and once again we got upgraded with a private pool room. As mentioned, the staff and especially Krissy was very caring of their customer. Overall a really nice hotel, pool area very calm and relaxing and the rooms are beautiful.