Graziella Patio Hotel

Hotel centralissimo ad Arezzo, stanza molto bella e ben arredata. Silenziosa e tranquilla e molto pulita. Il bagno spazioso e ben arredato. La stanza non grandissima ma con gli spazi ben gestiti, non risulta per nulla scomoda. Gentile il personale .

My partner and I were looking forward to spending the evening in Arezzo. We planned to go to the hotel for the Antique Fair . Unfortunately, the hotel sent an email the day we were supposed to arrive modifying the times the valet service /parking was available. We picked this hotel specifically because of its location and the parking options. The change, though perhaps insignificant to some, was enough of an inconvenience to our plans and expectations that we would have canceled had the email notifying us of the changes to the parking arrangement been sent before the 48-hour "no cancelation window." I called to ask the hotel if we could cancel our reservation and they said no because the request was within the 48-hour window. I tried to explain that, we were canceling because they modified the agreed terms and did not let us know with enough notice for us to cancel, but they were unmoved. They said they cannot be responsible for updating "everybody" when changes occur to what they are offering. I respectfully disagree. I am thankful that they were willing to speak to me in English and they did try and problem solve for us, but it was not sufficient. It is unfair for a hotel to say to a guest that a change in parking is insignificant because guests "only have to walk a little farther." It ignores the reality that a guest might be in a wheel chair, using braces, tired, or just old. The manager offered a voucher (and emailed us a voucher), but I do not see myself staying at Graziella Patio Hotel when I return to Arezzo. We ended up canceling our reservation without a refund.

The room we stayed in had a strong moldy smell. It was on the lowest level, perhaps below ground. Nevertheless, I am very sensitive to mold and I do not think that any room should have a moldy smell. Otherwise, the hotel was fine.