Hotel Los Ángeles

We arrived and the hotel is locked up. Apparently they communicate by WhatsApp which is fine if you can get WiFi, which we couldn’t as it is sporadic in the Picos. When we eventually got let into the hotel we were directed to our room, and the hotel was promptly locked up again. No facilities for making a drink the room and no service at all from the hotel. We then discovered that some of our bedding was wet, and the rest was damp. In fact the whole felt damp. Our neighbours, via WhatsApp, contacted the hotel who quickly sent someone to change the quilt, but she did nothin about the other bedding. She left, and once again we were out of contact, no staff at all! We had no alternative but find other accommodation, which we did and went to a hotel just down the road which had reception staff and a bar/coffee facilities and for about the same cost. I then had a good signal so sent an apologetic message to the hotel explaining why we had to leave, and asking for a full or partial refund of our charges. After 48 hours and they had not replied I sent another message, again with no reply. Now back home I am going through the booking agent to try to resolve this matter. I am singularly unimpressed by the attitude and lack of service at this hotel. I cannot advise strongly enough that you don’t use it.

Great value for basic accomodations. Friendly, helpful staff.

Una muy buena opción para alojarse, nosotros la elegimos porque íbamos a hacer una ruta por los picos de europa y muy acertado. El personal super atento y amable y el desayuno muy bueno también.