Hotel Arbatasar

Bel posto, personale cordiale, cucina eccellente, lo consiglio

Ok

The hotel has an interesting architecture and the rooms are spacious. The breakfast is ok but not fantastic. Regarding the parking, if you park the car inside the hotel, the keys must be handed over in the reception. Having said that, I must refer that I was shocked by the lack of politeness and rudeness of the hotel/restaurant manager. Atrocius bad manners. We checked in at around 5pm, without being given any information about using the pool. At 7:20 pm, when we returned from the beach, I went up to my room while my sons (16 and 14) went to the pool without knowing that it closed at 7:30 pm. While they were in the shower to clean off the salt and sand, they were approached aggressively and rudely by a man speaking Italian, a language that my children don't speak. Given my children's complaints, I asked reception about the rules of the pool, and was told that it opened at 9:00 am and closed at 7:30 pm. Nothing more. I passed that information to my sons and forgot about it. The next day, we arrived at 6:15pm and my sons used the pool, while I went went to the nearby supermarket for around 20 minutes. When I returned, the rooms' key cards were blocked because "we didn't respect the rules of the pool". My wife asked what rules were that and they said that "children must be accompanied by their parents and no diving was allowed". I went to the pool to inform my sons about it. I talked to the employee of the pool who told me that they have dived 3 times and that they were not accompanied by me. I read the rules and it didn't refer the ages of the children so it seemed that younsters under 18 are considered children. I sat in the pool chairs and waited till the 7:29pm and to assure that the rules were followed by my sons. As I was there, 2 others boys dived into the pool, the employee saw it but didn't care on a clear double standards attitude. At 7:30pm, we left the pool and the manager was appologizing to some customers, saying that the reprimands were not for them, but for "others". I speak Italian so I understood it clearly. The "others" was me and my family, but he didn't have the righteousness of talking to me personally during the 2 days that we spent there. This situation could be avoided easily if he did it and if he could show some politeness. But no, just bad manners and total unability to deal with simple, easy to solve situations. I intended to have dinner at the restaurant but changed my mind because of that. When I made the check-out, I complained about it but the reception employees gave me ridiculous excuses about the behaviour of the manager.