Kay K
24. lokakuuta 2024
Great location and superb shuttle service. Despite the tired room decor we enjoyed our stay. Would have be nice to be given a map showing local sites to explore on foot or shuttle. Lovely staff in general. Just one unhelpful waitress pointing out salad option for vegetarians. No hot food offered in the buffet. She insisted soup was veg and I almost ate it until I saw chunks of meat floating around! No apology and she made no effort to help. Eventually, when others in the group also complained, the head chef arrived and kindly cooked a separate veg dish for us for the next two nights. Most grateful to Wael Ghanem for checking on us, ensuring we were satisfied with the options. Had to pay for drinks (even water) which hadńt arrived until the end of our meal by the same waitress! Others beside us were served before us even though we were first to order. When questioned why we couldn’t order individual cups of water instead of a large bottle like guests on the next table, she dismissed and said it’s different for them. Inconsistent service. Overly-priced drinks at hotel bar forced us to drink out instead of using facilities on site.
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