Hotellerie De Mascognaz

Hôtel très cosy, avec une vue exceptionnelle sur les plus hauts sommets d'Europe, situé dans un lieu calme et magnifique, disposant d'un agréable spa, et proposant de très bons massages. Personnel attentif, disponible et très professionnel. Eté comme hiver, le lieu est à expérimenter.

What a lovely holiday we had at the Hotellerie De Mascognaz. We were there or a January weekend with friends and had the most wonderful time in this snowy paradise. Rooms: lovely rustic wood rooms with character and charm - each room was cozy and warm and had unique features - our room had a cushioned filled reading nook. Our friends room had stone stairs leading to a loft area. decorated tastefully with lots of textures and earthy colours - it was so inviting and comfortable. bathrooms were open for our room and tall hubby had a bit of a challenge in the shower under the roof slope hence baths were in order. bathroom had expected amenities (toothbrush, shower caps, bathrobes, slippers, etc). Food: excellent food at the restaurant - we had some traditional pasta dishes and cheese dishes for lunches and enjoyed the richness and flavours. our dinner table was an old stone milling wheel! We sat on the winter balcony and enjoyed the views overlooking their little valley. Service: pick up from the car park was via a snowmobile, one for our luggage and one for 6x guests - 20 min ride up the mountain which was a fun experience, service was excellent from reception to checkout, nothing left wanting, lovely wait staff and bartenders, and lovely room staff helpful and brought you extra towels or anything else you needed. Spa is nicely done with a warm pool and jacuzzi and a sauna room. Not huge but more than sufficient for the hotel size. They also have robes and slippers there too so no need to lug from your room. Hard to believe its classified as 4* as this was a really lovely hotel and staff. The rooms are in different buildings hence you have to walk outside to get to the spa or dinner - bring grippy boots. Once you get your head around that, its really a good experience too see the area. on a beautiful day, you will also hikers and their dogs also walk through the hotel ‘village’ too.

Abbiamo passato un weekend nella struttura sotto consiglio di amici. Viaggio di coppia per l’anniversario. Posto Accogliente e molto pulito. Host molto gentili e competenti super consigliato per una fuga romantica sulle montagne della val d’Aosta.

Tutto meraviglioso!!!! Arrivi e senti subìto una sensazione di benessere. La nostra camera era splendida tutta in legno ampia e pulitissima. Ci siamo rilassati nel centro benessere che è perfetto ma per noi la vera chicca sono state sia la colazione che la cena con un servizio impeccabile da ristorante dí altissimo livello. Speriamo di ritornare presto per una boccata di puro relax!!!!!

We have been coming to Champoluc for 20 years, and wanted to try this resort given its reputation. Lets start with the positive - this is a beautifully restored hamlet, and our chalet was spacious and beautifully appointed (which you would expect at this price point) We had a few minor negatives during our stay: - whilst the restaurant staff were all very friendly, food was very variable - some dishes were truly excellent, others were laughably bad. Everything is very rich. Breakfasts were tasty but limited. Bar prices are excessive - way higher than anywhere else in town, and drinks are average at best. They serve filtered tap water at dinner and have the cheek to charge you as if you are drinking San Pelligrino! - The spa is a decent facility, let down by the staff, who dont enforce the 'adults only' hours (and dont care when you point this out them). The spa is also a 15 minute walk from the main village, along an exposed pathway, so not exactly a relaxing place to go. And we had some MAJOR negatives: - transportation to the main town is via skidoo and minibus - more than once we were waiting 45 minutes in town to be collected, which becomes very dull after the initial novelty. Apparently they are struggling to find drivers, but when you point out the issue to management they dont seem to think it is an issue(!) - the skidoos themselves are a major health and safety issue. You sit in a four person 'chariot' attached to the back of the skidoo, and ours became detached when the skidoo hit a bump on the track, causing the chariot to crash into the skidoo, leaving us shaken and with minor bruising. Luckily this happened on the flat path - had it happened on the steep mountain path it would have potentially been fatal. Again on reporting this to management we got little more than a shoulder shrug. We checked out early because of this, and I would urge anyone using this transport to be very cautious. The resort's biggest issue appears to be new management, who arrived recently from Germany - they completely lack the ability to run a resort of this class and are ruining it as a result - you can sense the tension among the longer-serving staff. We will not be returning - there are fabulous hotels in the village that do so much more to deserve our custom.

Mascognaz was brilliant, Chiara and Stephanie were an absolute credit to the hotel, really going above and beyond, with a smile. The daily menu was excellent, and we really enjoyed our time at the hotel. Spectacular views and comfortable, clean accomodation. I am leaving 4 stars, as I just felt some of the little things let the hotel down: (i) our sky TV didn't work, so Christmas day watching Christmas TV in English didn't happen, (ii) there were a few hiccups with the transfers, but these things happen, (iii) no fresh food for breakfast, there was a fruit bowl but it would have been nice to have some prepared fresh food with the meats/cheeses... (iv) no real attempt to feel Christmassy in the restaurants with the same "shopping" music played on cycle, (v) also kids in the spa area, running around, leaving sauna doors open, the jacuzzi was cold and one of the massage jets in the pool didn't work... As say, all minor things, but for me just took the edge off the 5 stars...We did enjoy our stay and we would strongly recommend a visit.