Luljettas Place Garden Suites

The staff is not friendly. The expectation versus reality hits. (:

房間的实际环境很差

We stayed at Luljetta Garden Suites during the Holy week to recharge. Ou comments are these. Our voucher states our reservation date is April 7-9. Upon arriving, the front desk girl said, we should have checked in April 6-HOW INCONSISTENT! We were able to check-in at 3pm. Waiting time took so long as room is still being prepared.-WHAAAT? After doing reservations a month before. The porter man led us into our room and just carried one luggage. He showed us our room and left. Later, my luggage with all my gadgets, we discovered was left outside the room.-HOW INCOMPETENT RESORT PERSONNEL THIS IS, WHAT IF SOMEBODY GOT IT. There are many published types of body massage in their website, but only one type is available. So, we just have to contend with what is only available. You can not even choose the date and time you want to have it. You have to be the one to adjust. And the massage time did not start on the agreed time. Again, only one type of facial was available, so we have to contend to what’s available and agree to the date and time its available. The front desk is not too keen. I wanted a foot spa with herbal but she recorded just a plain foot spa which caused misunderstanding before the foot spa. There is no direct line to the front desk. They rarely respond to text, so you need to use your cel load to make a call, and it cost me a lot of my cel load. Upon check-in, the front desk took a photo of our senior citizen ID, knowing that when we eat in their restaurants, we will be given SC discount right away. But, upon check out, the lady from the restaurant said, we should have informed them.-HOW UNORGANIZED THIS RESORT IS? We wanted a tour of the Loreland Farms and Hanging Garden Spa from the Luljetta Garden Suites. The driver of the golf cart initially agreed that he can show us around. We just have to go back to him at 6pm. But, when we all came at his post at 6pm, a resort personnel said, we can not do it as its 6pm, its closed. When we saw the driver, he pretended to be very busy then.-HOW UNRELIABLE THIS PERSONNEL ARE. We were staying in high end suites but we were off limits to the sauna and jacuzzi.

We stayed in their Premium Mykono Suite for around 19k per night and it was the worst experience. Their Suite: 1. Ugly 2. Smelly pillows 3. Smelly blankets 4. We hear a lot of rats in the ceiling at night Their Food: 1. Taste bad 2. Overpriced Better to order outside instead. Their Service (the worst): 1. Unfriendly, greets you with "Mabuhay" but doesn't make you feel welcome. They treat foreigners better. 2. Doesn't explain directions properly, just point to a direction and does not give you details. 3. Did not offer any help to my wife and kids with their luggages while going up the stairs

We got the economy room for 2 nights, booked it in their website. The room was clean and sanitized, but a bit small for its price. Wifi is available and fast at that time, but only limited at the Gardens. Room amenities was okay, but really mediocre. The grounds though was really big, and it has 2-3 big pools (1 though wasn't that clean) You also has access to the neighboring Loreland Resort, which also has 3-4 pools (great for family and friends) The Verde restaurant is the main restaurant, which is a 5-7 minute walk from the Garden Suites. Food is okay, but not that great. Hope they can improve it more. Booking in the Garden Suites does not give you access to the Hanging Gardens. A lot good views though from the resort alone, a lot of plants and trees surrounding the resort. If you love plants and trees, you will love this place.

Worst service ever! We spent 7k for massage and a room. It's extremely small for 2,600 pesos. No one told us that the package we got does not include hanging gardens. When we checked in it's okay to see the hanging gardens the next morning we need to pay 1k each just to see the hanging gardens we had the full body massage worth 5k Food is overpriced too Service people are not accommodating yet we still provided 100 pesos tip each. The email stated DAY TOUR is provided it did not say hanging gardens is not part of it