Can Adalya Palace Hotel arvostelua

I booked deluxe room with queen size bed. In fact I received single room with a small bed. Staff barely speaks English. I've tried to explain that single room is not what I've booked but all I could hear from them (through google translate from turkish) is that "at pictures on trip.com is the room with jacuzzi but they can't give me that room...". So I had to stay in a single room with a really sticky floors, dust, broken TV, dirty bathroom and walls. Doors are not soundproof so I didn't sleep since 3am because of constant neighbor doors slapping (every 2 minutes!!!) and people talking. I've skipped breakfast because of profound feeling of disgust to that place.