Casamax Suites

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

酒店太高級了，開車首選，周圍在大學附近，非常安全，靠近高速公路出行方便，餐廳超級多，早餐所供應的麪包房本身麪包也超級便宜，10塊錢比頭還大。酒店所有設施都很先進，可以自己做飯，有烘乾機洗衣機烤箱咖啡機油煙機灶台，啥都有，陽台非常開闊開窗見雪山。

非常棒的套房。所有設施一應俱全。位置稍偏。性價比高。可惜因為行程已經安排好了。不然一定多住幾天

新公寓酒店，一居室面積很大，有廚房很方便，設施很新，距離地中海很近，前台工作人員很熱情，下次來還會選擇這

友好，環境不錯，設施新

我在土耳其旅行了3次，這是我同價位區間住過最好的酒店，嚴重推薦，這個價位完全是超5星的存在。