Holiday Inn & Suites Ann Arbor Univ. Michigan Area

非常乾淨 挺好的

It was such a great stay. The service was nice.

I was on a mini vacay with family so we decided to stay here for 2 nights before we hit the road. The first day we came, front desk was very rude with us and very unprofessional. The Manager constantly spoke terrible about her staff to another worker right in front of us while we were checking in. She seemed very mean and hateful. There was no luggage cart in site for us to use. When asked for one, they claimed there wasn't one. Once we finally got up to our room, first thing we noticed was one of our beds not made. And the other bed had a couple strings of hair on top, very visible! I went back down to get rooms changed and they gave me attitude! The Manager spoke to me as if I was lying! She asked if I took a photo of the room and I said no! So they changed our room to another floor. The second room was more decent, but the floor was filthy. I'm sure no one vacuumed it! Next morning, we went down for breakfast. They hounded us about paying for it, which I don't mind paying for, it's just the way they approached us. We were never told breakfast was separate! Because of their coarse behavior, I decided to just take my family out for breakfast. We did receive turndown service, but no towels. When I asked front desk for towels, she assured me someone will be up shortly with them. No one never came! This has just been the worse stay my family and I have ever experienced!