Majoituspaikan vastaus: Thank you for your wonderful review! We're thrilled to hear you had such an amazing experience and can't wait to visit again. We look forward to welcoming you back soon!
ELIZABETH
Majoittunut 9. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 20.10.2024
Great stay, recommend
Käännä
Majoituspaikan vastaus: Thank you for your recommendation! We're glad you had a great stay and hope to welcome you back again soon!
Lisa
Majoittunut 10. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 25.11.2024
The room was well laid out and quiet. The bed was very comfortable . The breakfast area was clean and had a very nice selection of good items.
Käännä
Majoituspaikan vastaus: Thank you for your wonderful review! We're glad you enjoyed the quiet, well-laid-out room, the comfortable bed, and the clean breakfast area with a great selection. We hope to welcome you back for another relaxing stay!
Carrie
Majoittunut 9. 2024
Muu
2.0/5
Lähetetty 7.10.2024
Very disappointed. Paid almost $500 dollars a night for a room with a broken TV and old moldy grounds left in the coffee maker. Asked twice for the TV to be repaired/replaced and was assured each time that it would be taken care of - never was. Decent breakfast and friendly staff.
Käännä
Majoituspaikan vastaus: Thank you for sharing your experience with us. I apologize for the issues you encountered during your stay, especially given the rate you paid. It’s disappointing to hear that the TV problem was not addressed despite your requests, and the cleanliness of the coffee maker was clearly not up to our standards. I’m glad you found the breakfast and our staff to be positive aspects, but we want to ensure every part of your stay is satisfactory. Your feedback will help us improve, and I hope you’ll consider giving us another chance in the future.
Trina
Majoittunut 8. 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty 6.9.2024
Suite was clean with everything you need for an extended stay..
Käännä
Majoituspaikan vastaus: Thank you so very much for your review. We are so glad that you had everything you needed during your stay.
Latrice
Majoittunut 1. 2024
Muu
2.0/5
Lähetetty 11.2.2024
One and Done
This Resident Inn is not a good representation of the overall chain. One of the showers in our 2BDR did not work well with loud sounds and the water throughout only cold to warm in both bathrooms. I was also disappointed that there were no ice machines available to guest.
Käännä
Majoituspaikan vastaus: We apologize for the inconvenience you experienced during your stay at our Residence Inn. It's disappointing to hear that the shower in one of your bathrooms did not function properly and that the water temperature was not satisfactory. Additionally, we regret that you were unable to access ice machines during your stay.Please know that we take guest feedback seriously, and we will address the issues you've mentioned to ensure that they are promptly resolved. We appreciate your feedback as it helps us improve the quality of our services.If you choose to stay with us again in the future, please don't hesitate to reach out to our front desk staff with any concerns you may have during your stay. We are committed to ensuring that your next experience with us meets your expectations. Thank you for bringing these matters to our attention.
Daniel
Majoittunut 4. 2023
Muu
3.0/5
Lähetetty 11.5.2023
Uncomfortable bed
We booked a king bed, and got one that was smaller than our queen size at home. And the mattress was way too soft.
Käännä
Majoituspaikan vastaus: We are sorry to hear that your recent experience at our hotel did not meet your expectations. We take all feedback seriously and use it to continuously improve our services.We would like to apologize for any inconveniences you may have experienced during your stay. Please know that this is not the level of service we aim to provide, and we are disappointed to have fallen short.Thank you for your feedback and we hope to have the chance to serve you again.
Crista
Majoittunut 9. 2023
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 9.10.2023
Stellar service and beautiful location
Superb service! Manager Richard Proco went over and beyond to take care of needs. Staff was very friendly and helpful at the desk, at breakfast service and in my room. Keshawn and Carla were especially great, as were two other late night desk clerks. (Kindness is just what one needs after working long days.). My suite was a wonderful place to get a lot of remote work done, and the facilities allowed some relaxation with a lovely patio, nature area, well-kept pool and tennis courts. Close drive to UMich, and walkable/drivable to a bus commuter lot. Next trip to AA, especially vicinity of Univ of Michigan North Campus, do stay here.
Käännä
Majoituspaikan vastaus: Dear Crista, Thank you so much for the nice review. I am so delighted to hear that you enjoyed your stay here. We look forward to hosting you again for your future stays in Ann Arbor.Warmest thanks,Richard PorcoGeneral Manager
Kelsey
Majoittunut 6. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 14.7.2024
Amazing stay. Great attentive staff. Everything clean and stocked. And great breakfast options that change daily!
Käännä
Majoituspaikan vastaus: We're thrilled to hear about your amazing stay! It's fantastic that you enjoyed the attentive staff, cleanliness, and well-stocked amenities. We're also glad you liked the variety in our daily breakfast options. Your feedback means a lot to us, and we look forward to providing you with another exceptional experience when you return!