Tru by Hilton Ankeny

Clean, new hotel. We arrived early and were able to check into our room. There was still trash in the trash can when we got Into our room. The big problem we had was that the tv didn’t work. It wasn’t connected to the internet. I made multiple calls to the front desk. They sent maintenence to the room while we were at lunch. When we got back to the room, it still wasn’t working. So we called again. Maintenence had left for the day so still no functioning tv. They took $20 off the bill for that day. Next day, we called again. They said maintenence had arrived for the day and would get to it when he could. He finally showed up when I was in the shower getting ready to leave for the event we were in town for. He wasn’t able to fix it that time and needed a tool. So he left. Then came back with a new cable box and installed it all while we were trying to get ready to leave for a wedding. And guess what? That newly installed box didn’t solve the problem either. So the entire time we were there, we did not have a functioning television. Sorry, but a $20 discount didn’t adequately compensate us for the inconvenience. The front desk staff was really unhelpful and at times pretty rude about the situation. Unfortunate, because otherwise this was a nice hotel with great amenities.

We had booked 3 rooms & paid for them a week ago & we arrived to check in & they said they overbooked & we had no rooms. They booked us a lesser hotel 15 min away that changed our whole weekend plans & left us with no compensation or explanations.

When we checked in and went to our room, it hadn't been cleaned from the prior guests. Beds were unmade.

Very nice stay

Nice staff, breakfast was great, kids enjoyed the pool.

We will return!!