Novotel Resort & Spa Biarritz Anglet

Chambre correcte manque peut etre un deuxième fauteuil Accueil cordial restaurant ok serveur attentionné Petit déjeuner varié et copieux (dommage pour la préparation des oeufs au plat à faire soi-même et pas très pratique. Un bruit sourd et répétitif tout les soirs vers 18h et parfois le matin s'entendait dans la chambre. Environnement decevant du au chantier routier mais l 'hotel n'y peut rien.

Rooms were larger than other venues on our France tour and well equipped with 2 queen beds, 2 chairs and desk together with large mirror. Complimentary water provided and separate toilet. Shower was over the bathtub which seems to be the norm for a lot of hotels in France. Plenty of light in the room and wi fi was ok with plenty of clothes hangers which was welcomed. Breakfast choices were ok but very few hot dishes. Bacon was dry and scrambled eggs very watery.

Room is spacious for a european standard. Buffet breakfast selection was much better than other hotels in europe. More variety of salads and fruits which is very good. However, room is hot. No AC still. Open window still hot at night. They should turn on the AC

Bien.

Je n'ai pas noté EXCELLENT pour ces raisons : Au petit déjeuner nous n'avons pas accès au micro onde. Il y a bien la possibilité de demander au personnel sauf que le jeune homme est derrière à la préparation donc pas visible en salle. J'ai attendu quasiment une demie heure, comment faire lorsque l'on travaille ?Le petit déjeuner est ouvert à partir de 6h mais vous ne pourrez pas déguster des oeufs brouillés avant environ 6h30, le temps de les préparer. C'est dommage! Le deuxième jour c'était la même chose, s'est ajouté également l'impossibilité de dévisser l'eau en bouteille en verre. Le bouchon tournait dans le vide, et pas de personnel pour le signaler. Je suis déçue, le service est moins compétent que la plupart des Ibis styles où, on le personnel est en salle même à 6h du matin! Hors le petit déjeuner, j'ai été satisfaite de mon séjour.

Entrance/Parking 3/5 Unfortunately the area in proximity to the hotel is under construction. Once completed, there will be lots of parking. The entrance to the hotel is spacious, well designed qnd easily accessible. Less than favorable score is purely attributed due to the construction. ————————— Curb Appeal 4/5 Hotel exterior is well designed and has decent curb appeal. ————————— Reception 5/5 Check-in was quick, staff was friendly, great check in experience. ————————— Hotel Room 3/5 Could really benefit from a makeover, outdated and run down. Bathroom needs a serious upgrade. *** room # 238 Standard room with two double beds ————————— Bed Comfort 3/5 The bed/martress is quite comfortable. One of the beds was falling apart, a leg was ready to fall off. *** room with two double beds ————————— Pillow Comfort 1/5 Pillows are terrible, all three of us woke up throughout the night qnd had terrible sleeps due to the terrible pillows. ————————— Heating/Air Conditioning 1/5 We were unable to turn off the heating or change the temperature. Heat was pumping at all hours, we ended up sleeping with the windows open to try and drop the temp of the room. ————————— Internet Cannot comment, we did not use ————————— Breakfast 4/5 Standard but good quality ————————— Other Comments First night of our stay was a Friday night, hotel had tango classes on the main floor. We could hear music pumping all night, late into the night (midnight +). The music was annoying and made falling asleep difficult. We had an early morning. We also had a family with small kids in the room beside us, lack of acoustic insulation, we could here there children screaming and crying. There was a sewage smell coming from the bathroom and the faucets.