Novotel Resort & Spa Biarritz Anglet

Entrance/Parking 3/5 Unfortunately the area in proximity to the hotel is under construction. Once completed, there will be lots of parking. The entrance to the hotel is spacious, well designed qnd easily accessible. Less than favorable score is purely attributed due to the construction. ————————— Curb Appeal 4/5 Hotel exterior is well designed and has decent curb appeal. ————————— Reception 5/5 Check-in was quick, staff was friendly, great check in experience. ————————— Hotel Room 3/5 Could really benefit from a makeover, outdated and run down. Bathroom needs a serious upgrade. *** room # 238 Standard room with two double beds ————————— Bed Comfort 3/5 The bed/martress is quite comfortable. One of the beds was falling apart, a leg was ready to fall off. *** room with two double beds ————————— Pillow Comfort 1/5 Pillows are terrible, all three of us woke up throughout the night qnd had terrible sleeps due to the terrible pillows. ————————— Heating/Air Conditioning 1/5 We were unable to turn off the heating or change the temperature. Heat was pumping at all hours, we ended up sleeping with the windows open to try and drop the temp of the room. ————————— Internet Cannot comment, we did not use ————————— Breakfast 4/5 Standard but good quality ————————— Other Comments First night of our stay was a Friday night, hotel had tango classes on the main floor. We could hear music pumping all night, late into the night (midnight +). The music was annoying and made falling asleep difficult. We had an early morning. We also had a family with small kids in the room beside us, lack of acoustic insulation, we could here there children screaming and crying. There was a sewage smell coming from the bathroom and the faucets.

Sejour agreable, a renouveler ! Ce fut un sejour tres agreable avec un accueil chaleureux et attentionne. Chambre confortable avec une belle vue sur le jardin. Petit dejeuner tres complet et delicieux.

Avis hotel Accueil et service très bien. Bon restaurant dans l hotel avec personnel. Hôtel propre et joli. Bémol: les matelas sont beaucoup trop ferme.