La Quinta Inn & Suites by Wyndham Boston-Andover

Outstanding service very friendly and helpful. Heated swimming pool was a great time

高速公路一下就到飯店，附近有餐廳很方便。可惜沒有飲水機及熱水。

Everything is ok except the smell of the room. It had indoor swimming pool too.

服務還不錯

Very happy

This was the worst hotel stay of my life! Stayed with our travel softball team. Picked this hotel for the pool. Upon arrival was told the pool just broke that day but would the next day. We looked at the pool which was green so did not break that day but long before. After playing 3 games on the hot 90 degree day came back to find the pool still broken, so we were lied to. Went to get coffee af 530am on the first morning and was horrified to see homeless people sleeping in the hallways, having pushed the chairs together to form beds. No one was working in the hotel at the time for me to complain. A few hours later the front desk finally was staffed and was told no one works at night, no security, no customer service, NO ONE. Are you kidding me.?! The next morning more of the same so the hotel did nothing about this and the local homeless know this! Next, the hotel allows pets and our room smelt like extreme pet urine! It was in one corner between a bed and the wall. We asked to be moved but was told "sorry the hotel is booked" end of story. So we had to share one bed with our daughter. Upon check out we asked the women at the desk to please have the manager contact us. They never did but after noticing a $80 credit on my $332 bill I called and the same woman answered the phone. When I explained who I was and asked for the manager because I have no ckue how much of what I told her was relatively to management she said " I already told them what you said, we are ending this conversation" then hung up on me. I was not being rude at all! This is how they treat their customers!!! Do not stay here as there are serious customer service and safety issues at this hotel. Finally I just called corporate customer service to file a formal complaint case and I waiting to hear back from them! I could only file the case with a digital system not a LIVE person , of course! Everyone else as now been warned about this nightmare hotel. I will be putting this review everywhere I can find to let others know about the complete lack of service and security at this hotel. I am actually starting to think the woman at the desk is the only employee there are I dont remember seeing anyone else working there in 3 days!