The Star and Garter Hotel

The bathroom has no locks and wasn’t thoroughly clean or checked

Great loction but no restaurant

100% customer Service from start to finish. We were staying due to daughter’s wedding. Reception staff rang and double checked before hand. Rooms all lovely and clean and we wanted for nothing. Definitely helped the whole weekend go so smoothly.

Our third attempt at finding a decent place to stay in Andover was successful. A warm welcome, ample car parking, right in the town centre with a pizza express located beneath. Pleasant courtyard to sit in, alcohol served in reception at a reasonable price, room spotless and breakfast good.

Great hotel. I was given a room with almost no window, I think I had a 30x 20 cm, rectangular window which lets almost no air in the room on a very hot day, i asked to changed this room and luckily they have a room for me. It was good that i asked for this change. I didn't have breakfast so i cant comment on this. Bathroom was good and clean. Parking is a little hard to find but i did find eventually. I have to say the young lady at the reception was so friendly and helpful. I had to go couple times to my room on a hot day with luggage and she even helped carrying my bags. She also found another room for me.

Me and my partner stayed in room 201. The bedroom was nice and our bed was very comfy. The bathroom is quite small and trying to have a shower was awful. The shower would only go scolding hot or freezing cold. The breakfast was quite disappointing. The cooked breakfast is a buffet of sausage, bacon, mushrooms, scrambled egg, tomato and baked beans. Was a shame they had no hash browns or fried eggs! My partner found a spider in his scrambled egg which really put us off the food. The baked beans were cold and the sausages weren’t nice. The selection of fruit was also a let down as was clearly unwashed. I would not stay here again.

Some problems destroyed the feeling. First, they told another price at mobile phone as 6 hours later at the reception. Not fair. The reception was not friendly, and for another hotel was to late. The trash can in one bath room wasn’t empty. I think there were only new towels. The music pub on the other side of the street was very loud. Breakfast… friendly, small, bad coffee. Never again. Can not be recommended.

Checked in Saturday night and found they dont cook evening food. Had to eat elsewhere. Room was absolutely second rate,tiny single beds tatty windows that let in a lot of noise the head board was mashed to bits,and the bed had a hole in the middle of the mattress. For the money i pad it was terrible. I was also booked in for breakfast but as it was not served till 8AM I ate elsewhere as i had to be somewhere by then. The whole place needs a make over.

Arrived early that morning and the lady on reception was very helpful and directed me to my family’s room so I could leave my bag and collect my room key later in the day. She give us easy directions to places we had to attend and recommendations on where to go for food and drink. It’s a great hotel and very spacious rooms with all facilities met. Very clean as well and nicely presented breakfast spread with various choices. The chef is very friendly and offered many choices to meet requirements. We had a great nights sleep with little to no noise, the bed is very comfortable also. It’s situated in a great location of Andover town with many local pubs around with one facing it called Forrester’s. We look forward to coming back again as we had a fantastic time. The staff were all very friendly and helpful and extremely polite which is great to see ! Reasonably priced for spacious rooms ⭐️