Andover

Expensive but very dated hotel, check in staff were unmotivated, no greeting, minimal interaction, one of them were doing her make up at the desk, it seemed very unprofessional. Room size was acceptable, we requested twin beds and didn’t realise the second bed was a pullout couch converted, and it was uncomfortable. Pillows and blankets had a funky smell.. if not because we had to stay in the area, we would not chose this place.

We stay at Premier Inn whenever we need a stopover / weekend trip. This one was on route back from Cornwall for the week and a stopover during the drive back to Essex. We stayed 1 night and thats enough. The room was fine, clean, comfortable and what you would expect from a Premier Inn. The restaurant however needs some work at breakfast, staff are friendly and do their best but you cant help but think its a bit disorganised. Water machine out of action (bundles of tissues soaking up a leak), asking for bowls for cereal, asking for spoons. Sticky surfaces, jugs with water and cutlery just sitting on the side. The buffet was edible so I guess thats good but honestly there didnt seem to be much care and attention to the food, considering we ate at 10 it wasnt really kept stocked up. Fried eggs run out. More bacon brought out in a plate and just tipped into the existing tray. I cant really put my finger on it - its like they try and staff like I say are friendly but its a little chaotic. We wouldnt stay at this PI again and would look for another. Probably explains the less than 4/5 reviews.

Why were we not told about the changes to the hotel before our visit. Areas closed off, no children's play area, limited menu than normally available at Premier Inn. General public not allowed in to drink/eat...etc etc all of which resulted in a cold atmosphere We have used and enjoyed using this hotel chain for a number of years but now we will be looking for somewhere new. Very disappointed....