Vieraskäyttäjä
5. maaliskuuta 2025
I stayed at Hotel Alegria Andorra for 3 nights (€360, room only) and had a terrible experience. Despite claiming to be 4-star, the hotel failed in basic cleanliness, amenities and service. Filthy and unsafe room – The bathroom ceiling was severely damaged, with water stains, moss, holes, and debris falling into the toilet. Completely unhygienic and unacceptable. No basic amenities – No shampoo provided (only two bath soaps), which should be standard. Unusable Wi-Fi – The internet was not working, making it impossible to connect. Noisy and poorly managed – I was put on the same floor as a group of school children who shouted and ran around all evening, with no staff intervention. Non-functional room phone – I couldn’t call reception to report issues and had to go downstairs every time. Unhelpful and dismissive customer service – I reported all issues at reception but was met with denial and excuses. Management refused to acknowledge the photo evidence I sent of the horrible room conditions. I would never stay here again and do not recommend this hotel to anyone looking for a clean and professional stay. Avoid at all costs. Getting in touch with customer service only gives you even more anger on how they dismissed your comments
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