Rivington Lodge

We recently stayed at the Rivington lodge, on arrival the room seemed ok , but once we looked closer the room was filthy there was a thick layer of dust on the blinds that you could right your name in the dust, the bathroom has stains on the floor and shower tray and the mirror was streaky ,we cleaned it before we used it other than that. The location is great and the amenities are fab Burger King and Costa

Having seen a photo of the rubbish and debris in the foyer, I can confirm that 3 weeks later it still hasn't been swept up - still the same rubbish. Our room had lots of dirty marks on the walls and a handprint. We had to go to the shop to ask for extra pillows as only one per person. There were two towels but had to ask for a hand towel also. I wished I'd asked for a fourth towel to lay on the bathroom floor after having a shower. I would suggest bringing your own hairdryer as the one in the rooms are the sorts that stop every now and again due to overheating. Not sure how people get around the smoke alarms but we smelled cigarette smoke quite often in our room, even with the window shut. The bathroom was fine although takes a while for water to go down in the basin.

AVOID!!!!!!!! Disgusting!!!!!!! No reception and no staff at all??? Had to book in from the garage next door. As soon as we walked in it was horrible, floor all torn up and corridors stank of ****. Got to the room, bed damp and smelly 🤢 No staff to tell! Up until 4AM from the banging, shouting, and disgusting noises coming from next door. Attempted to ring the place 3 times and no answer. Absolutely vile, avoid. Asked the garage staff next door where the hotel staff were, said there’s only a cleaner?

1 flat pillow, no coffee in the room, the duvet just covers the bed, and the toilet hardly flushed. But I probably got what I paid for. Just been mindful cash vs. comfort (amenities), etc. Mattress was ok, so I slept OK. Room was clean, just bathroom attention to detail needed bits. You do get towels though.

Clearly a lot, are upset but my room 21 on 2nd floor was clean yes there was stains on the wall x1 but the lady who cleans every day is superb, I looked at one of the rooms she was cleaning if I left a room in that state clearly some people have no shame. The rooms where cleaned everyday to a high standard the white fluffy towels of a good quality, the bathroom was cleaned everyday , and extra shower jel and shampoo added so they are trying to give it a better outlook for a better clientele Unfortunately I think some clients dont appreciate how hard she works to maintain a certain standard. TV and tea and coffee facilities are pretty good, you just have to ask, the buisnessmen that use it look after their surroundings as they respect, a nice room very warm and no matter what anyone says the staff at Spar are lovely

Arrived to find that the check in had to be in the Spar in the next building. There was a lot of ice and there was a path clear to the entrance. Which was locked. Had to go round the building on a "path" which was dangerously iced over. Health and safety? Do me a favour. Then I had to provide identification AND a deposit (cash only) before I was given a key. What kind of hotel does that? When I reached the room by walking back over the iced path - no attempt made to clear it, the final laugh that the lodge owners had was that there was a kettle and tea and coffee but no milk. To me this is clear that there is a slapdash attitude to their customers. I will not stay here again.