Hotel2Stay

Very comfortable, cute rooftop 

位置極好，距離火車站5分鐘路程，行3分鐘便到巴士站同埋電車站！房間很大、很舒適，還有小廚房可以煮簡單嘅嘢！

I stayed at Hotel2stay from June 19 to June 23 with my husband, and overall, our experience was quite positive for the first part of our trip. The hotel’s location is very convenient, and the rooms are new, clean, and well-maintained, which made our 4-night stay smooth and enjoyable. However, things took a turn during our final stay. Due to our travel itinerary, we checked out on June 23 to spend a night in Zaandam (June 23-24) and then returned to Hotel2stay to check in again from June 24 to June 25. The issue arose on June 25 during check-out. At the reception, the staff informed us that we hadn’t paid for our stay and demanded immediate payment. I repeatedly explained that we had already completed the full payment through Agoda and suggested there might be an issue with the hotel’s system, urging them to double-check. The situation escalated when a dark-skinned staff member became extremely rude. She crossed his arms, spoke to us with a hostile attitude, and insisted we pay instantly, even though we were trying to resolve the matter calmly. This created a very unpleasant scene that dragged on for nearly half an hour. Eventually, after further investigation, this staff member confirmed that we had indeed paid, but his behavior throughout the ordeal was utterly unprofessional and unacceptable. While the hotel itself is generally good, I strongly recommend that management address this incident and take action regarding this particular employee, who significantly tarnished our experience. It’s disappointing to end a otherwise pleasant stay with such poor customer service. This review balances the positive aspects of your stay with the negative experience, while clearly highlighting the issue with the staff member. If you’d like to adjust the tone (e.g., make it more formal or less critical) or add more details, let me know, and I’ll refine it for you!