Van der Valk Hotel Amsterdam - Amstel arvostelua

Majoituspaikan vastaus: Dear Matjaž,Thank you for your review. We are happy to hear that you enjoyed our rooms and comfortable beds. However, we regret that your experience with our service did not fully meet your expectations.Regarding your comment about housekeeping entering your room, we would like to clarify that our check-out time is at 12:00 PM. After this time, our team begins preparing the rooms for the next guests. We apologize for any inconvenience this may have caused, but we kindly ask all guests to check out by the set time to help us provide a smooth experience for everyone.We appreciate your feedback and hope to welcome you again in the future.Best regards,Wendy – Guest Relations

Majoituspaikan vastaus: Dear YoungJin.Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay in our Penthouse Suite and that the great view, and relaxing hot tub made your experience even better. It is also great to know you enjoyed our breakfast!We hope to welcome you again soon for another memorable stay.Kind regards,Wendy - Guest Relations

Majoituspaikan vastaus: Dear Sir/Madam,Thank you for your kind review! We’re pleased to hear that you enjoyed your stay in our Superior Room and that you found the cleanliness, service, and tranquil environment to your liking. Providing a comfortable atmosphere is our priority, and we’re glad we could make your stay enjoyable.We hope to welcome you back in the future!Kind Regards,Iris - Guest Relations

Majoituspaikan vastaus: Dear Meview Cheong,Thank you for your thoughtful review! We're so glad to hear that our reception team was able to assist you during a stressful situation with your passport. It’s wonderful to know that their efforts made a positive difference in your experience.We’re also pleased that you enjoyed the location and found the service to be excellent. Your kind words mean a lot to us!We hope to welcome you back soon.Kind Regards,Iris - Guest Relations

Majoituspaikan vastaus: Dear Sir/Madam,Thank you for your positive feedback! We're delighted that you found our rooms clean, spacious, and well-maintained. While our location is a bit secluded, we’re glad to hear that it didn’t detract from your overall experience and that you would recommend our hotel for business trips.We hope to welcome you back in the future!Kind Regards, Iris - Guest Relations

Majoituspaikan vastaus: Dear Liu‍bu,Thank you for your feedback. We're happy to hear that you enjoyed the view and the quality of the Penthouse Suite. We appreciate your positive comments about the room.We hope to welcome you back in the future !Best regards,Iris - Guest Relations

Majoituspaikan vastaus: Dear Sir/Madam,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and we will discuss this issue with our housekeeping team to ensure it does not happen again. Thank you for bringing this to our attention and we hope to host you again in the future for an even better experience!Kind regards,Iris - Guest Relations