Harir Palace Hotel

Hôtel situé à l’extérieur du centre d’Amman. Il faut compter 20 minutes pour aller à dowtown et approximativement 10 JD pour y aller. Excellent petit déjeuner et très belle chambre confortable. Le service est très bien. Le gros bémol est que la piscine n’est plus accessible après +- 17:00. Ainsi, nous n’avons pas pu profiter une seule fois de la piscine après la journée de visite.

Me tocó la habitación 323 y la ducha tenía todos los bordes sucios. En dos días que estuve no pasó el servicio de limpieza y tuve que bajar dos veces a recepción a reclamar. Buffet muy pobre, camareros agradables, sin embargo hay alguno que se pasa de pesado, agobiaban un poco al género femenino. No es un hotel de 4 estrellas.

A nossa experiência não foi legal . Geladeira não funciona , cofre não funciona, ar condicionado não funciona precisei dormir com janela aberta , secador funciona menos de 1 minuto , chuveiro quebrado só funcionava a ducha de mão , piscina fecha as17 hs no horário que se chega dos passeios .

1. Asked for an iron was told no hotel in amaan has irons 2. Bin was filthy and the linen had patches of a liquid 3. No room service we landed late and asked for the kitchen he bluntly put us through to which we were told sorry no food. Disappointed.

Sehr unpraktisch, weit weg vom Stadtzentrum. Nicht zu empfehlen. In beiden Zimmern waren die Duschkabinen schmutzig, die Duschwände mit Seifenresten verschmiert, die Dichtungen der Duschtüren lose, in den Türschienen lag Schmutz und Schimmel. Die Hygienedusche war schmutzig und funktionierte in beiden Zimmern nicht. Das Licht im Zimmer ist so spärlich, dass man nicht lesen kann. Auch im Restaurant ist es schmuddelig. Das Personal in der Rezeption ist weder kompetent noch hilfsbereit.

Hotel is undeniably beautiful and offers reasonable prices, my recent stay was marred by exceptionally poor service, particularly from the reception staff. One glaring example occurred when I requested a bathrobe. The receptionist responded, “Let me check and get back to you,” but never followed up. When I called again to inquire, I was told, “The staff washed the robes, and they’re still not dry.” Such delays and lack of initiative became a recurring theme; even simple requests required multiple calls to the reception before being addressed. However, the most appalling incident involved the receptionist’s outright rudeness. A friend visited me at the hotel, and shortly after their arrival, the receptionist called my room to announce, “You have a visitor. This will be your last visit for today, okay?” The condescending tone and unprofessional manner in which this was communicated were utterly unacceptable. The reception team’s conduct starkly contradicts the standards expected of a hospitality establishment. They are the first impression guests encounter, and their behavior tarnished what could have been a pleasant stay. I strongly urge the hotel management to retrain or replace these staff members to ensure future guests are treated with the respect and professionalism they deserve. Thanks