Big Ben Hotel Suites

Outstanding Service: "The staff went above and beyond to ensure our stay was perfect. They were friendly and always available to help." Clean and Comfortable: "The room was spotless and the bed was incredibly comfortable. I had a great night's sleep." Great Location: "The hotel is in a fantastic location, walking distance to many attractions and restaurants. Perfect for exploring the city." Delicious Breakfast: "The breakfast options were amazing, with a wide variety of fresh fruits, pastries, and hot dishes." Nice Amenities: "Loved the pool and gym facilities! It made our stay even more enjoyable."

We did not have a good experience in this hotel.. Rooms were just ok.. Breakfast was really poor n hardly anything to eat at 730 -8 am too.. Only bread n some jam was there n nobody to attend.. Please don’t waste your money on this property..Receptionists were not cooperative or helpful..

Absolutely dreadful place. Didn’t book to go here but when arrived at our booked hotel, Days Inn had over booked at put us in this place over the road. Arrived at 2.30am, when got into room, temperature was set at 25, so hot. We looked at the control panel to see how to put temp down, this was broken so not possible to do so. We went down to reception and the guy obviously knew problem with it as picked up a remote control to bring up to room and put temperature down. Then went into the bathroom, no toilet roll, called reception again, guy came up and got toilet roll for us. The room had a sofa and armchair, air chair had burn hole and stain on seat. Coffee table had hole in it and whole room was dirty. By now was after 3am, so just wanted to get to bed, even though room was still very hot. Turned quilt back on bed and sheet had stain on it. As stain was in middle of double bed and we were so tired, we just put a towel over stain and got into bed.

Je suis très déçu de l'hôtel : La chambre n'est pas lavée ni nettoyée (dès mon arrivée dans l'hôtel, une bouteille est restee en dessous du lit), les serviettes ne sont pas changées. Les repas restent toujours le même (poulet riz), les plats sont froids (rechaud éteint). Hôtel surtout à éviter

Pour 5 jours chambre au mini de la correction La restauration absolument infecte (toujours même menu (poulet riz) froid, dessert immangeable pas de fruit Personne pour porter les bagages A FUIR ABSOLEMENT

it was a big mistake to name it a hotel, it need everything to be a hotel, and i think when they rate it as a 4 star it was by mistake, maximum one star for this hotel so if you want to stay awake during the night and you don't want hot water in the bathroom book this otel