Vieraskäyttäjä
19. maaliskuuta 2025
This will clearly, not be one of the consistently 'Excellent' reviews and there may only be a total of only 20 reviews in the 'Average' to 'Terrible' categories about the Khas Bagh hotel thus far but, I am afraid we are unfortunately going to have to make it 21. VERY disappointing indeed. Aesthetically very pleasing it was but, that was about it! Like some other reviewers, we stayed at the Khas Bagh as part of a Golden Triangle tour and arrived after a very early start in Agra to see sunrise at the Taj Mahal followed by a very long drive from Agra to Jaipur. We were greeted by a young *** who, introduced himself as the owners son, assuring us of a very pleasant stay! Well, first of all we had no hot water at all (stated by some other reviewers) and the televisions did not work until the satellite fees had been paid by the hotel! Unbeknown to us, the hotel was hosting a large outdoor party which, started at around 7.30pm and went on until nearly 2am! At 6am, we were woken by the workforce who, had arrived to take down all the party equipment shouting, banging and crashing around - hence, we had very little sleep! The staff did not seem to know what they were doing and whilst very friendly and polite, appeared to be lacking any managerial guidance or, indeed, trust. For example, an order for a vodka and tonic took 90 minutes to be served! Why, staff did not know where the key to the drinks cabinet was kept! To cap it all, when we checked-out, we were offered the aforementioned vodka and tonic "on the house" to compensate for all of the problems we had experienced (which, we declined) and the hotel card machine did not accept Mastercard payments, resulting in a whip-round to pay the final bill in cash! (this was the only establishment, during our entire trip to India, that declined a Mastercard!). We heard other guests, staying at the same time as us, also complaining about various things at this hotel so, it was obvious, something was going very wrong and it appeared no effort was being made to put any grievances from guests right! We did not see the 'owners son' again and it was left to the staff to try and pacify the disgruntled guests! All of our concerns, submitted through our travel agent, were unfortunately met with total denials which, is strange. Why would we make this all up?? So, to conclude, if you happen to stay at the Khas Bagh, you will hopefully have a very pleasant and enjoyable time without any issues at all but, be warned, you could end up being very disappointed! More Date of stay: February 2025
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