Ocean Coast Hotel at the Beach Amelia Island

Front desk personnel: Tiona and Courtney were great! Room was clean and comfortable! Shower needs to be replaced! Not on the beach, about one block away. Very good breakfast. I would stay there again.

Definitely in need of updates, I'm still waiting to find out why I've been charged an additional $188.00 and$99.00.They charge a parking fee i know but I haven't been able to talk to anyone about these charges,it's an absolute rip off.There wasn't any damages or any reason I could have been charged.I could have stayed in a much nicer place. 3 nights was to be 541.00 I've been charged roughly 828.00.Still don't know why and doesn't look like i will find out.

I will keep this review concise but direct. We reserved a room at this hotel and, due to circumstances beyond our control, were unable to cancel within the limited timeframe you allow. To make matters worse, the hotel never sent me an email or text regarding my reservation, leaving me uninformed. When I contacted the manager, I was met with a failings response. She simply repeated the cancellation policy without addressing my concerns, stating, "We only send reservation confirmations if you request one." While I understand the need for businesses to protect their revenue, this is an incredibly uncustomer-friendly practice. One negative review might not hold much weight for a hotel with an already poor reputation, but it’s imperative that I add my experience to the list. While in town for an event, I will share my experience with my coworkers and family members, and I will also ensure this complaint is posted on various review platforms.