Kawilal Hotel

예약했던 방을 임의대로 변경해서 한참을 실랑이 했어요 (예얙한 뤃은 더불룸＜더블침대2개＞ 호텔에서 준 룸은 퀸침대 1개있는거였어요) 호텔측은 연락이 안되서 임의로 변경 했다는데 ㅠㅠ 말이 안되죠 그것따문에 입실이 한시간정도 늦어졌지만 처음 예약했던 룸으로 들어 갔어요 그것빼고는 룸도 수영장도 식당도 주변환경도 좋았어요

Never again My friend chose this hotel specifically for the thermal spa at Santa Teresita. It directs you to kawilal but everything is additional and added on. My friend didn’t read the previous reviews either or else we would’ve avoided this at all costs. Restaurant options weren’t great. The hotel is in the middle of a toxic industrial area that looks like a slum. There is NO air conditioning in the room and the room is super humid. The road noise is deafening and noise from the town is deafening. The website says services in English and Spanish - they’re only in Spanish. This was frustrating because I don’t get paid to be a translator and I don’t want to have to act as a go between. There’s no information about services or where. The maps are confusing. One positive thing is the room was clean but whatever they use to clean the floor causes a film that I almost slid and fell on three times. Even more dangerous when getting out of the shower. The restaurant staff was nice. ZERO communication that while breakfast is included YOU HAVE TO PAY FOR DRINKS WITH YOUR BREAKFAST. Why not be upfront about this? Positive note, I asked for express laundry service and it came back quick for a good price. I’ll never stay here again. We opted to lose the night stay and drive back to antigua in traffic to spend the evening there where it was much quieter and comfortable…

The service staff from the restaurant, as well as the st Teresita staff was amazing except for the reception at the hotel and the scheduling staff, Vanessa did a horrible job to make my service schedule and made everyone in the property to remake the schedule and had to stay on a longer hours to accommodate me and my mother so we could have the services as should. Also please make sure to have it offer a different menus of prices for Third party vendors such as booking with ******* so there are no misunderstanding or False advertising and overcharges at the counter as it happen to me so the client can have a better way to organize and have the correct budget without surprises! Thank you