Grey Goose Game Lodge

We really regretted staying here. From check in it didn't go well, the receptionist took us to our room, where the cleaner was just finishing and let us in. It was only a little while later when we went to go out that we realised that we'd not been given a room key! That's the basic thing of checking into a hotel I feel? The room itself was chalet style but quite small, there was evidence of damp up the walls in both the bedroom and bathroom and in fact one of our bags and it's contents got damp as we left it by the wall! The bed and bedding was modern and quite nice but the shower head was completely erratic and I'd imagine due to lack of cleaning the jets just directed water everywhere. On our 2nd day with the sun out brightly, we thought we'd lay by the pool for a few hours, being Brit's we always love the chance to lay in the sun.....nope, the first time we'd ever stayed in a hotel that has a pool but absolutely zero sun loungers! We even asked at reception just in case they'd stored them away but were informed bluntly that they simply didn't have any! The pool itself, like the rest of the "resort" has seen better days and was tatty and not very inviting. There are quite a lot of game in the grounds of the hotel, often some way off and the walks are poorly signposted. The best thing about the resort was leaving. We definitely would not return, how it gets some decent reviews is beyond me! Avoid, there are plenty of other choices in Newcastle, SA.

Very disappointing stay. We made a mistake booking here. From check in it didn't go well, the receptionist took us to our room, where the cleaner was just finishing and let us in. It was only a little while later when we went to go out that we realised that we'd not been given a room key! That's the basic thing of checking into a hotel I feel? The room itself was chalet style but quite small, there was evidence of damp in both the bedroom and bathroom and in fact one of our bags and it's contents got damp as we left it by the wall! On our 2nd day with the sun out brightly, we thought we'd lay by the pool for a few hours....nope, the first time we'd ever stayed in a hotel that has a pool but absolutely zero sun loungers! We even asked at reception just incase they'd stored them away but were told bluntly that they don't have any sun loungers! The pool itself had seen better days, like the "resort", everything is tatty. There's a lot of game on the extensive grounds but the walks are not well signposted at all. Overall we couldn't wait to leave.

We went to Grey Goose Game Lodge with some friends. The kids couldn't play on the jumping pillow for long as it is in direct sunlight and their feet started burning. It was also a sjlep to get in as they rerouted the parking since we were there last time and you completely bypass reception. There are two guys sitting under a tree where you need to fill out indemnity forms (very unprofessional!). The bill was also quite a surprise! The kids wanted some water and when we went to pay the bill we found that they charged R35 per 500ml water! Its just ridiculous! We also had like 3 or 4 waiters which was super confusing. They won't see us again soon!

Great Experience Check in was smooth. When i discovered that I was given a smoking room, they quickly changed my room to a non smoking room. I am at the included breakfast as I write this, wow what a spread! Incredible selection and excellent quality as well as 5 star service.

Priority of guests led to poor services It was just one of their busiest times and they were hosting a wedding. So the priority of the service was specifically for the wedding guests. No pre- check in confirmations or follow-ups and information sharing were done, we had to call in order to get their attension. We couldn't get food ordered for the first night, the response on whatsapp took more than 90 minutes and we were given a short notice of the time at which the kitchen closes. When we placed the order, no response was received until it was too late to get food. Bedding was not changed, guess locations differ with linen change policy. But we managed to get the food ordered and delivered on the second night.

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