Alykanas Village Hotel

Advertised with tui and jet2. Jet 2 as usual gets inferior rooms to tui despite, showing the same photographs of the rooms. I know as we booked a family holiday with some using both companies. It's advertised as 4 star. They collect tourist tax/Eco Tax as 4* which can only be paid in cash. They do not show the Zante tourist certificate status anywhere so who knows whether that's correct. 7 euros a night. The hotel is barely 2 star. Superior rooms have been upgraded but are average to say the least. You get free aircon but have to pay 40euros for a safe for two weeks. The pools are fine but the splash pool is dangerous underfoot. It has holes around the play area which are quite frankly dangerous at least 4 children were hurt on the unfinished edges including one of our group ended up with cuts on his foot. Sunbeds are scattered around but at least half were broken. Towels left all day never used. The snack bar was expensive with miserable slow staff. Location is great, beach is lovely. After two days our bathroom flooded due to blocked drains they came out twice to put in blocker down Sink and shower. This barely worked and still resulted in smells and some flooding. Room 615 After a week the sink plug hole refuses to open. I eventually I opened it and the bathroom flooded with putrid sewage from the pipes which had cracked and given way. I had a look under the sink the hole sink plug hole was simply corroded away either by cleaning acid or more likely galvanic corrosion where the copper ring met the steel pipe through the sink bottom. This had Been repaired several times judging by the tons of silicone. They could not repair it for 24 hours. I insisted on a room move. Room 868, the new room was fine. I the plug did not work in the new room either but at least the pipe was only half corroded away again it is certainly galvanic corrosion as the copper ring was literally eaten half way through as it met the steel of the retaining metal. I'm used to Greek poor rooms and poor plumbing but this hotel had the same rating as Rhodes from last year which definitely was 4 star and a much better place for only £ 200 more. Breakfast was simple food and plenty of it, nothing out of the ordinary just the basics. You wouldn't starve but was very poor overall compared to most 3* hotels I've stayed in. The cleaning was completely useless one day they would try to clean but most days they were just dreadful, our cups were never cleaned at all in the first room and once in the second room. The dirt in the corners remained in both rooms for our stay. Our towels were changed everyday but the sheets not at all as far as my wife could tell but we did move rooms so that may have affected that. poor The sunbeds are just terrible, cheap quality and piles of broken ones we took to testing them and then stacking the duff ones in a pile. They had some decent ones on the beach front which were good but they charged 10 euros in cash for two. The guy gave me

Exceeded expectations. Aided by a free upgrade we were delighted with our swim up room. Plenty of space, near the restaurant and all the three main pools. Even though it’s nearing the end of the season, staff were helpful, pleasant and polite. Thoroughly enjoyed our first time in Zante.

Great location. Breakfast okay as long as not expecting full British. Hotel pretty dead in evening not much better during day. New block is nice. Old block okay as long as you don’t book 2 bed rooms. The rooms in old block are getting tied and poorly maintained. TUI gets special rooms looking at brick walls. We booked 2 bed suite in new block unfortunately TUI didn’t have to sell. Without informing us we were dumped in old block even though we paid £321 upgrade. TUI customers service has been fallen over years. If you get an issue now your on your own. It’s your holiday which you saved all year to have, So book with someone you TRUST. TUI probably the worst holiday company in the world!