Neemrana's - Hill Fort - Kesroli

Staff including Narayan ji , were really helpful. They ensured our stay was not only comfortable but also special. Small suggestion from my side is only more items in breakfast spread. Over all perfect weekend getaway. Will surely visit again.

We had another wonderful weekend getaway at the charming Hill Fort - Kesroli. A special thanks to the staff, especially Chef Vikas Sharma and his team, for their exceptional food, attentive service, and warm hospitality. However, one area that could benefit from improvement is the pre-visit reservation experience. We had booked a "Heritage Royal" suite for a family of 4 adults well in advance through an online travel portal, and when we contacted the reservations desk the day before check-in to request a last-minute addition to the guest list (with the understanding that any additional charges would be settled at check-in), our request was outright declined. The team cited the fort's policy but did not offer any explanation or rationale for why an extra adult couldn't be accommodated with extra payment, nor did they make an effort to reassure us or suggest a mutually acceptable solution. When we reached a point of desperation and asked what could be done to avoid leaving anyone behind or cancelling our plans altogether, we were simply advised to book an additional room for the extra guest. I believe the reservation team would benefit from training in customer-centricity, particularly in explaining the rationale behind certain seemingly rigid policies of the heritage property, focusing on solutions rather than problems, and handling special requests with a more tactful and considerate approach. This would go a long way in enhancing the overall guest experience.

It was a delight to spend a weekend at Neemrana's Hill Fort Kesroli. We had booked a room for two but on getting there we found the room not suitable for our stay. The hotel staff were quick to show us options of other rooms available and happily upgraded us. Much appreciate the gesture for a first timer at Neemrana property. Hope i get lucky every time I am at a Neemrana property. The food was excellent. I am ready to go to other Neemrana properties for my vacations.