Sorrisniva Arctic Wilderness Lodge

We enjoyed our 2night stay here in Sorrisniva. Wonderful room with great view. Everything was so quiet, which was good for the soul. Dinner was too expensive and not that great…make sure before arrival if you need to bring a sandwich instead, as we found ala carte limited. Breakfast was , on the other hand, very good, with many choices…the best filter coffee we have had for years. When it comes to sleeping quality, it could not be better…very nice downs…..well, maybe a mid sized pillow instead of a very big and very small…… We enjoyed the sitting area very much…..and were lucky to see northern lights through clouds. We unfortunately, had light pollution from the hotel lobby/lounge area shining out, and from the skifer mountain in front of us.

I’ve rated this as 4 out 5 rather than 5 based on what I felt was less than perfect service at the hotel. The hotel itself is situated about a 20 minute drive outside of Alta. It’s very picturesque in snowy surroundings and the riverside rooms are perfect for viewing the northern lights. The rooms are well appointed but there is no TV or speakers for music. The rooms are very comfortable and exceptionally quiet. There is also a small outside seating area too. Your food options are fairly limited; either a set menu fine dining experience or an a la Carte restaurant with fairly limited choice. Having said that, all of the food we had was good. Breakfast is included and there is a good deal of choice. You can book lots of excursions from the hotel but it might be worth trying to prebook as when we tried to book snowmobiling two days before we wanted to do it there was nothing available (we booked via Get Your Guide and were able to drive into Alta to meet our tour there). There is nowhere else within walking distance for food or drink so you are somewhat at the mercy of the hotel. The thing I think the hotel could improve is the quality of service. Don’t get me wrong, it was good but all felt very robotic and transactional. It wasn’t very friendly. We’d just come from another hotel in Finland where the service was exceptional and I think we were expecting something similar whereas what you get is something akin to any normal hotel. There were a few stand out members of staff .. Julia, the Australian guy in the Ice Bar, the lady with pink hair but other than that, everyone else seemed to just be going through the motions.

All the staff was so supportive, child friendly, patient and smiling all the time. A gym would be a good additive. The activities were very expensive. Included sauna would be great.

Sorrisniva Lodge & hotel team was excellent and long to be remembered what was a perfect Nordic winter experience for us! We can highly recommend the lodge, the igloo hotel and especially the experiences (reindeer, huskies, snowshoeing)!

Hard one to rate given there is a lot to like, but quite a few things let it down unfortunately. We stayed for 3 nights. A lovely building in a lovely spot, rooms are very nice & spacious with good bathrooms & very comfy beds. The surrounding area is very picturesque, with a frozen river right outside when we were there (fleeting views of the resident White Tailed Sea Eagles, none of the Moose unfortunately). Communal areas all very pleasant & good facilities. The bits that let it down: Given its location you’re probably going to eat in the hotel, which means the same menu every lunchtime & a different but same menu every evening gets very dull very quickly. Apparently they keep the same menu all season because “no one tends to stay for more than a week”. Our experience at the front desk was very mixed. Quite a few of the staff couldn’t do the basics like work out how to authorise a room key when it didn’t work, or know about different trips they offered: “as long as you book by 4pm you can go tonight”. 3pm “sorry it’s not running tonight, but you can go tomorrow”. Next day? “Trip full. Sorry” Our Spa experience was similarly confusing, with a hot tub that didn’t work & another that wasn’t actually hot, despite them taking bookings so knowing we wanted to use it. We found out the Manager is rarely on site, which explained a lot about how disorganised it was and the lack of attention to detail? Would we go back? At that price probably not, I’m afraid guests should get a lot more for their money

From the moment we arrived, the experience was truly outstanding. The atmosphere was warm and inviting, and the surroundings were breathtaking, both indoors and outdoors. The staff impressed us with their professionalism and friendliness. Everyone, from the guides to the reception staff and waiters, went out of their way to provide attentive and personalized service. It was evident that they were all well-informed about our program, which added a seamless and thoughtful touch to the entire experience. This place offers a perfect combination of beauty, comfort, and exceptional hospitality. Highly recommended!