Premier Inn Alnwick

There was no bath mat in the bathroom. The bath was very deep and I slipped getting out of the shower. I needed a visit from an ambulance. The staff initially were very helpful but felt they could have done more. Warning be very careful using the shower.

New build hotel on the outskirts of the town. Nothing else within walking distance. Really poor design and build. Dining room too small for number of guests. Only one checking in desk so long 3pm checking in queue. Staff were average/ok but constrained by corporate decisions and procedures.

Stayed for 3 nights. Good position for accessing local area and amenities Easy booking in system, very friendly staff, breakfast was lovely. The bed was incredibly comfortable , with lovely clean room. Would definitely recommend and visit again.

Standard facilities but shockingly understaffed. After a complete nightmare checking in due to an error by central customer services the room and facilities are as you would expect. However it is clear from the first minute you arrive that Whitbread have taken multi tasking to a ridiculous level. A receptionist that is expected to serve behind the bar and clear tables just leaves a poor impression on all arrivals. No fault of the staff but it’s penny pinching gone too far.

A more than decent Premier Inn. Polite friendly staff everywhere. Hotel was clean and bright. Plenty of parking available. The Premier Inn is on an industrial estate but it wasn't overly noisy. It's a few minutes outside Alnwick centre so very handy for getting into the town or gardens. We had breakfast - the food was nice, but both days things had run out. No fruit apart from some oranges, and no yoghurts on one day. Scrambled egg available one day, but you had to ask for it on the other. The bar cafe area is nice enough to sit in in the evening and have a drink or something to eat. We had some minor problems in our room, but when mentioned to reception there was a fast apology and the problem was fixed. We would certainly stay here again despite the small issues.

A great location for where we needed to be that weekend. Great breakfast, lots of choice. Staff were brilliant, very helpful, sorry to the bar staff we kept up, we were catching up with family and friends. Room was clean and comfortable, plenty of parking space.