ibis Almaty Jetisu arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for your kind words! We're delighted to hear that you found our service to be very good. Providing excellent hospitality is our top priority, and it’s great to know that any minor issues were quickly resolved for you.We truly appreciate your feedback and your support, and we look forward to welcoming you back for another great stay!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our location convenient for work and that you enjoyed the cleanliness and comfort of our hotel. Providing a welcoming and hassle-free stay is always our goal.We understand your concerns regarding the price changes and truly appreciate your feedback. Pricing can fluctuate due to various factors, but we always strive to provide the best value and service for our guests.We're also glad we could assist in locating and keeping your important item safe. Guest satisfaction and peace of mind are our top priorities, and we’re always happy to help.We truly appreciate your stay and look forward to welcoming you back in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Уважаемый гость,Большое спасибо, что Вы высоко оценили отель. Мы будем рады видеть снова Вас среди гостей отеля!С уважением,Каролина КашковароваМенеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Добрый день,Благодарим Вас за оставленный отзыв, примите, пожалуйста, наши искренние извинения за неудобства, связанные с чистотой пола в номере. Мы обязательно проведем дополнительную проверку уборки, чтобы подобные ситуации не повторялись в будущем.Что касается воды, хотим объяснить, что наш отель придерживается принципов экологической ответственности. Вместо пластиковых бутылок с водой мы предлагаем гостям использовать пурифайеры с чистой питьевой водой, которые установлены в коридорах. Для удобства в вашем номере предусмотрены стеклянные графины, которые можно наполнить в любое время.Нам очень жаль, что это вызвало неудобства, и надеемся, что вы оцените наши усилия по заботе об окружающей среде. Благодарим вас за понимание и будем рады вновь приветствовать вас в нашем отеле!С уважением,Каролина КашковароваМенеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Dear Guest,We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We will be glad to welcome you again in our hotel.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu

Majoituspaikan vastaus: Уважаемый Ли Сунг,Большое спасибо за ваш отзыв! Нам очень приятно, что Вам все понравилось. Особенно радует, что Вы оценили наши завтраки и удобное месторасположение — мы стараемся сделать Ваше пребывание максимально комфортным и приятным.Будем рады снова видеть Вас в нашем отеле! Если у вас будут дополнительные пожелания для будущих визитов, пожалуйста, дайте нам знать.С наилучшими пожеланиями,Каролина КашковароваМенеджер по работе с гостями ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your honest feedback with us. We're pleased to hear that you found our price-to-performance ratio satisfactory and appreciate your honest comparison to other properties.We continuously strive to provide great value through our quality services and amenities, and your comments motivate us to keep improving. If there’s anything specific you think we could enhance to stand out further, we’d love to hear your suggestions!Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future!Best regards,Karolina KashkovarovaGuest relations manager of ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience with ibis Almaty Jetisu. We are glad that you appreciated our comfort and convenience, as we are always very pleased to receive positive feedback. We will be glad to welcome you again in our hotel.Sincerely,Karolina KashkovarovaGuest relation manager of ibis and Novotel Living Almaty Jetisu.

Majoituspaikan vastaus: Dear Guests,Thank you for taking the time to share your experience. First and foremost, I would like to sincerely apologize for the inconvenience and disappointment you faced during your stay with us. Your feedback is invaluable, and we deeply regret that your visit did not meet your expectations, especially since this was your second time staying with us.We understand how upsetting the situation with our team member was. Please know that our staff is trained to ensure the comfort, safety, and satisfaction of all our guests. However, it seems we fell short in this instance, and for that, I am truly sorry. Your comment about the demeanor and behavior of the staff member has been noted, and I want to assure you that we are addressing this matter internally to ensure such incidents do not happen again.We value every guest’s perspective and strive to create a welcoming and friendly environment. It’s clear that in this case, we missed the mark. We will be conducting additional training with our team to reinforce the importance of professional and respectful communication with our guests.I understand your decision not to return, but I sincerely hope you will consider giving us another chance in the future. If there’s anything we can do to regain your trust, please do not hesitate to reach out to us directly at [contact information].Thank you again for bringing this to our attention. Your feedback helps us grow and improve.Best regards,Karolina KashkovarovaGuest Relations Manager of ibis and Novotel Living Almaty Jetisu.