Rixos Almaty arvostelua

Majoituspaikan vastaus: Dear Muhammad Irsyad Bin Zaini ,Thank you so much for your wonderful review! We are thrilled to hear that your stay in our Deluxe Twin Room with Park View was exceptional. It's great to know that you enjoyed the spacious and beautifully decorated room, as well as the stunning views.We take great pride in our attentive staff and are delighted that they contributed to your positive experience. It's also fantastic to hear that you enjoyed our facilities, breakfast offerings, and the overall ambiance of the hotel.Your recommendation means a lot to us, and we look forward to welcoming you back to Rixos Almaty on your next visit!Warm regards,Rakhat Kamila Guest relation agent.

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed the location and breakfast. We strive to provide a comfortable experience, and we appreciate your input on where we can improve. We hope to have the opportunity to exceed your expectations in the future!Anara BalgimbayevaGuest Relations Manager

Majoituspaikan vastaus: Dear Guest, Thank you for your feedback! We’re thrilled to hear you enjoyed your stay and appreciate your understanding regarding the pricing. We strive to provide a high-quality experience, and your comments help us continue to improve. We hope to welcome you back in the future!Anara BalgimbayevaGuest Relations manager

Majoituspaikan vastaus: Dear Guest,Thank you for your time to share your feedback, it is very important to us. We are happy you enjoyed your stay and liked the breakfast, as for houskeeping issues, we will adress this with our team to ensure a better service in the future! We hope to welcome you again soon!Best regards,Anara BalgimbayevaGuest Relations Manager

Majoituspaikan vastaus: 尊敬的客人，非常感謝您的積極評價，我們希望將來能再次見到您Anara BalgimbayevaGuest Relations Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We’re glad to hear that you had a very good experience overall. Your comment about the reception staff being occasionally too busy is noted, and we will work on ensuring our guests receive the attention they deserve.We appreciate your understanding and look forward to welcoming you again.Sincerely,Kamilla AkpanbetGuest Relations Agent

Majoituspaikan vastaus: Уважаемая госпожа Ольга,Спасибо за Ваш отзыв. Нам жаль слышать, что Ваш опыт пребывания в нашем отеле не оправдал ожиданий. Надеемся, что в будущем у нас будет возможность изменить Ваше мнение о нашем отеле.С уважением,Камилла АкпанбетАгент по работе с гостями

Majoituspaikan vastaus: Dear Guest,Thank you for your review! We are pleased to hear that you appreciated our convenient location. We strive to maintain a high standard and ensure comfort for our guests.We look forward to welcoming you again!Sincerely,Kamilla AkpanbetGuest Relations Agent

Majoituspaikan vastaus: Dear Guest,Thank you for your valuable feedback and for being a loyal guest of our hotel.We sincerely apologize for the issues you experienced during your recent stay, particularly regarding the cleanliness of your room and the lack of drinking water. This is not the standard of service we strive to provide, and we are very sorry that your experience did not meet your expectations this time.We take your comments seriously and will address these matters with our housekeeping and service teams to prevent such occurrences in the future. Your satisfaction is important to us, and we are committed to making the necessary improvements.We hope you will consider staying with us again so we can provide you with the high-quality experience you have come to expect from us.Warm regards,Saya Metenova

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback with us.We sincerely apologize for the slow service and the condition of our facilities that you experienced during your stay. Providing our guests with the best possible experience is our top priority, and we regret that we fell short in your case.We are continuously working on improving our services and updating our facilities. Your comments are invaluable in helping us identify areas for improvement, and we will address these concerns with our team to ensure better service in the future.We hope you will give us another opportunity to provide you with the exceptional experience you deserve.Warm regards,Saya Metenova