알마티에서 머물기에 최상의 호텔. 5성급에 합리적인 가격과 다양한 조식. 호텔 수영장, 사우나 그리고 자쿠지가 너무나 좋았던 스파시설!
Käännä
6/8
Anonyymi käyttäjä
Yhden hengen huone
Majoittunut 6. 2024
Yksin matkustavat
8 arvostelu
5.0/5
Ylivertainen
Lähetetty 17.8.2024
房間很大,早餐很好
Käännä
MariaNikitina
Yhden hengen huone
Majoittunut 6. 2024
Matkusta ystävien kanssa
1 arvostelu
2.5/5
Lähetetty 3.8.2024
Helpful reception staff, the rest is very poor. problems with water, not working AC (awful experience in July, trust me), huge stairs at the main entrance (cannot bring the suitcase without help, but there is nobody there from the hotel staff!), broken furniture and even front door of the room, old (and not clean) bed linen, leaking shower cabin. cannot recommend
Great location in central Almaty but not a true 5 star hotel in my opinion. Overall old and the pictures don't really show the details of the wear and tear. The tap ran dirty brown water for a good 5 minutes, which stained one of the towels. When I checked out, the walkie talkie went off, apparently the cleaner had already inspected my room within the 2 minutes between when I left the room and when I reached the front desk, and the front desk did not hesitate to ask to charge me. Initially, I wasn't going to complain about the water as I believed they were just cleaning their water tanks. Thankfully, I took a video of the dirty tap water and showed them; they waived the charge. But it's the way they immediately rushed to find potential evidence of my misuse of the room and the mannerism when they asked to charge me that was really off-putting. Not great customer service.
Käännä
Anonyymi käyttäjä
Yhden hengen huone
Majoittunut 5. 2024
Liikematkustajat
3 arvostelu
4.7/5
Mahtava
Lähetetty 28.6.2024
Sehr gut , Service , Sauberkeit, alles :
Käännä
Shijiandiqiu
Deluxe-huone
Majoittunut 1. 2024
Perhe
167 arvostelu
5.0/5
Ylivertainen
Lähetetty 25.2.2024
房間整潔寬敞,前台及服務人員熱情友好
Käännä
Vieraskäyttäjä
Deluxe-huone
Majoittunut 10. 2022
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 4.12.2022
참으로 만족합니다
Käännä
Sangyun
Majoittunut 6. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 17.7.2023
Good hotel
The hoteliers are friendly and the rooms are kept clean. Next time I visit Almaty again, I will definitely stay at this hotel again. The only regret is that I left my baggage at the hotel, but there was no separate storage room, so I kept it next to the front desk. Like other hotels, it would be nice to store luggage in the storage room and give luggage tags to customers to manage them safely. But you don't have to worry about losing your luggage or not.
Käännä
Majoituspaikan vastaus: Dear Mr. Sangyun,Thank you for your stay with us and for your kind feedback, your opinion is very important for us! We are glad to hear that you enjoyed your stay. We have a luggage storrage room in our hotel and give tickets for a long time (more than 12 hours) luggage storage. For a short time we just keep luggage at the reception back office. We hope to see you again! All the best to you!
Philippe
Majoittunut 8. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 1.9.2024
Bien placé, bien équipé, spa sympa
Bien placé, bien équipé, spa sympa
Käännä
Majoituspaikan vastaus: Dear Philippe,Thank you for your stay at our hotel and for your kind feedback, your opinion is very important for us. We are glad to hear that you enjoyed your stay! We hope to see you again!
RYKELE FRANS
Majoittunut 10. 2023
Liikematkustajat
5.0/5
Ylivertainen
Lähetetty 15.11.2023
PERFETTO
ZONA TRANQUILLA - ALBERGO COMODO
Käännä
Majoituspaikan vastaus: Thank you for stay with us and for king feedback. We are glad to hear that you enjoyed your stay.We hope to see you again!
Verified traveler
Majoittunut 10. 2023
Liikematkustajat
4.0/5
Erittäin hyvä
Lähetetty 12.11.2023
Ok
Good location
Staff helpful
Never a five star hotel
Souless, dated and rooms have zero soundproofing.
Worst thing was half a weeks laundry cost $80 to do!! Daylight robbery.
Overall it was fine, but nothing special.
Käännä
Majoituspaikan vastaus: Good day,Thank you for your feedback, your opinion is wery important for us.