Almaty Grand Erbil Hotel arvostelua

Majoituspaikan vastaus: Добрый день! Благодарим вас за высокую оценку и за то, что выбрали наш отель для вашего отдыха. Приносим извинения за доставленные неудобства, связанные с шумом. Ваш комментарий обязательно будет передан администрации для дальнейшего улучшения качества проживания гостей. Будем рады видеть вас снова!

Majoituspaikan vastaus: 感謝您的評價！我們非常抱歉給您帶來不便。關於您提到的問題，我們會進一步加強酒店的管理，確保客人的舒適度和安靜的環境。希望您能給我們再次提供服務的機會，我們會繼續努力改進，提供更好的體驗！

Majoituspaikan vastaus: 尊敬的客人，您好！非常感謝您對我們酒店的高度評價。我們很高興得知您對酒店的設施和服務感到滿意。期待您的再次光臨，屆時我們將竭盡全力為您提供更佳的住宿體驗。感謝您的支持與信任

Majoituspaikan vastaus: Thank you for your feedback! We are happy that you enjoyed your stay with us. We always strive to provide excellent service and delicious breakfast options. We look forward to welcoming you again soon!

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We are truly sorry to hear that your stay did not meet your expectations. Could you kindly provide more details about the cleanliness and odor issues you encountered so that we can take the necessary actions to address them? Your input is valuable to us, and we strive to improve the comfort of our guests.Best regards, Aigerim, Manager Grand Erbil Hotel

Majoituspaikan vastaus: Уважаемая Варвара!Спасибо за ваш отзыв! Мы очень рады, что вам понравился наш отель, завтраки и обслуживание. Приятно знать, что отсутствие окон в номере не стало для вас проблемой. Мы всегда стараемся создать комфорт для наших гостей.Будем рады видеть вас снова!

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We are happy to hear that you found the room spacious and enjoyed the Chinese restaurant downstairs. We understand that you didn’t have breakfast due to your flight schedule, and we hope to welcome you again when you have more time to enjoy our services. We appreciate your comments and look forward to hosting you again in the future!

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay.We would like to clarify that we do have a paid laundry service available, where you can send your items for washing. Additionally, there is a booklet in the room with information about potential fines for various services.Regarding the staff, we are sorry for the negative impression you had. We will address the concerns with our waitstaff to improve their service. However, please note that our staff has limited proficiency in foreign languages, and we apologize for any communication challenges this may have caused.We appreciate your comments and will work on improving these areas for a better experience in the future.

Majoituspaikan vastaus: Dear Ahmad,Thank you for your inquiry. We do offer economy rooms without windows at an affordable price. These rooms are designed for guests who are looking for a budget-friendly option while still enjoying the comfort and amenities our hotel provides.If you have any further questions or need assistance with booking, feel free to reach out, and we will be happy to help!

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We're delighted to hear that you had a comfortable stay with us and enjoyed our breakfast. It's great to know that our location was convenient for your travel plans. We aim to provide our guests with a restful stopover and are pleased we met your expectations.Thank you again for choosing us, and we hope to welcome you back in the future!

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. We are pleased to hear that our location near Almaty 1 railway station was convenient for your travels.We appreciate your comments about the breakfast and the service staff, and we will certainly look into improving these areas to enhance our guests' experience. Your input is valuable to us, and we will continue working to provide better services in the future.Thank you for choosing our hotel, and we hope to welcome you back soon!

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the noise during your stay. We understand how important a quiet environment is for a comfortable rest, and we will certainly look into improving the soundproofing in the rooms.We also take your comments about the overall noise in the building seriously and will work on creating a more peaceful atmosphere for all our guests.We appreciate your input, and we hope to have the opportunity to provide you with a better experience in the future.

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel’s location convenient and that the amenities like the microwave and refrigerator met your needs.One of the advantages of staying with us is that the hostel is not overly crowded, which allows for a more peaceful and private experience at an affordable price. Additionally, we have a spacious hall with a television for guests to relax and enjoy.We appreciate your comments and hope to welcome you back soon for another pleasant stay!

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review! We are happy to hear that you had a pleasant stay with us, and we're glad our location was convenient for your transportation and provided easy access to supermarkets and restaurants.It's great to know that you found our hotel to offer good value for the price. We appreciate your feedback and look forward to welcoming you again if you find yourself in Almaty!