Alleppey Palm Beach Resort & Cafe

Great location on beach, which is why we selected this facility and booked two "Sea View Rooms" on 1st Floor (2nd level above ground floor). Worst possible experience when we got there. We were in constant communication by phone with Manager on property. When we arrived, found that the same Manager had given away both our rooms to another party that had arrived without reservation. So he left a person who claimed to not understand either Hindi or English to take us to rooms on 2nd floor (3rd level above ground floor) -- with one sea view room and another room in the back with no view whatsoever. We refused to take the replacement rooms. An argument ensued. Finally, the Manager on property showed his face -- he was hiding from us after having given away our rooms. He claimed they did not guarantee the Sea View Rooms. We presented confirmation email and videos showing what was promised, including room numbers that were supposedly set aside for us!! After about two hours arguments, we threatened to go police and file a complaint about being cheated. At that point, the Manager convinced the other party who were occupying our reserved rooms to move upstairs to the rooms we didn't want. Then the servants cleaned the two 1st Floor rooms and finally we were able to check-in. All-in-all, while the location was fantastic, the entire experience was ruined by a lying cheating manager and his staff.

No hot water. after asking the owner he said "I really dont know what has happened still I check." next day when I asked he said "Ohh sorry I forgot". Really pathatic. They will ask you to take room on name of "Sea View"(which is there) but rooms are not at all clean...and no towels, shampoo or soap.

Undoubtedly this is the best beach resort i have ever stayed throughout my endless journey till now. You cant be more closer to see than this...they have a private enterance to the beach and once you step out of that entrance , the wide beach is urs.. it is just heavenly to lie down in the bamboo beach beds spread across the beach sipping the hot tea made from the cafe..The food was just great made with natural ingredients only..That is the speciality of the restaurant..They use only indegeniously made ingrediants to make the food.. They have 4 types of rooms and i stayed at deluxe sea view room p02 on the second floor..very cute room which has been decorated in such a manner which could give u a calm sleep..The bed quality was good and the linen was smooth and new.. The wasroom also had ample space compared to other beach properties. The room had a small and cute balcony.. When i was staying there, there was a wedding function at night, and i found it as the perfect place for holding such functions..especially birthdays and parties..The check in and check out was so simple ..It is managed by a group cald UTH..was just googling it and found they had other properties in few other places too.. Any ways it is a wonderful property which is very well managed.. Suggestion- Please open the spa too..as it would make palm beach complete.. Spa was under renovation....