TownePlace Suites by Marriott Detroit Allen Park

Stayed here for a quick overnight. The front desk employee was nice. The rooms were basic, but fine. They have a pool and fitness center. The nearby area has some restaurants and convenience stores. The hotel was quiet in the evening so we were able to get some much needed sleep.

Everytime I stay here I’m never able to use my Marriott benefits. Late check out is Never available and I checked in late due to my work schedule. I asked for late check out upon checking was told I had to ask the front desk in the morning and when I asked that morning I was told the latest was noon instead of 2 pm. It’s like you don’t know if you can have late check out until it’s time to check out such an inconvenience.and the heat didn’t work nor the ice maker in my refrigerator.

With my career, I stay at many hotels for a month or longer. As of last March, with everything going on, it became hard to expect exceptional service. With my stay so far, I have been very satisfied. I did not expect to be this pleased with my stay here at the townplace suites. They are doing a wonderful job with a clean hotel in these less then perfect times.

Hôtel facilement accessible, situé tout proche du musée d’Henry Ford. Déçus par la chambre : nous avions averti en amont qu’il s’agissait d’un voyage de noces et au final nous avons eu une chambre avec deux grands lits + proximité immédiate avec l’ascenseur et la machine à glaçon. Autant vous dire que même si la literie est vraiment top, nous avons été dérangés dans notre sommeil par le bruit. Le lave vaisselle était plein nous avons dû ranger la vaisselle d’un précédent client… Autour du lit, ne soulevez pas les caches le ménage n’a pas l’air d’être fait…Nous y avons trouvé un bouchon d’oreille et autres déchets… Sous le meuble de la sdb, un papier usagé d’un précédent client. Même si l’équipement de la chambre est agréable cela fait beaucoup de points d’amélioration. Le petit déjeuner inclus est quasiment inexistant très peu de choses, le strict minimum principalement industriel et de pauvre qualité et encore venez tôt car il se termine à 9h30 et le réassort n’est pas visible. Lorsque nous avons voulu aller à la piscine, celle ci était fermée exceptionnellement. Au moment du départ : nous rendons les clefs et là sans nous demander si notre séjour c’est bien passé. Je m’attendais à mieux niveau expérience client dans un établissement appartenant à un grand groupe hôtelier. Dommage que toutes ses petites choses soient venues gâchées notre séjour…le rapport qualité/prix n’y est pas.

Accomodations we’re clean, parking was good and front desk staff was extremely helpful. Breakfast area was clean and attendant was cheerful and welcoming. Location is convenient to many locations, although Southfield Dr was noisy in itself. We will definitely stay here again.

We stay almost exclusively in Marriott properties so we’ve seen more than a few. Our room was ready when we arrived but the floor didn’t appear to have been vacuumed, there was a dirty hand print on a wall, and the towel rack in the bathroom was loose. Otherwise the room was comfortable. The pool was in service but you have to surrender an ID to get a special swipe card from the front desk and ‘reserve’ a 1 hour time slot. Everywhere else we’ve been our room key would get you into the pool. The breakfast service had to be one of the worst we’ve ever experienced. There was luke warm hard fried eggs and white sausage links. The cereal was a little stale, the milk was in a coffee carafe in a cooler but unmarked, and the orange juice was watery.