Hotel Kanha Shyam

My stay in Varanasi at pearl court yard hotel was terrible. I blame MakeMyTrip for recommending me this hotel. The staff at pearl court yard was unresponsive very similar to support. Food, stay was very poor. for any future travel. Worst travel company that I have dealt with.

Excellent location, good rooms and sumptuous breakfast and dinner buffets. I was worried about going to a non-chain hotel - but was pleasantly surprised.

Hotel checkout procedure is very bad. We were standing at checkout desk today about 9:00 am. The employee started checking us out. In between some other person came and asked him to check him out. That employee left us in between and started checking him out before us. I felt that my business is not important for your hotel. In my opinion all hotel guests should be treated fair and equal. Beside that everything else was good.

First impressions of the hotel were that it was old and in need of a renovation. However, my room had recently been renovated and i was extremely pleased with the amenities and layout. It was clean and the shower really powerful. The bar was a dark and uninviting room, where they played rather loud pop music, not conducive to a relaxing drink! But the bar staff were friendly, there was a large tv showing the India V Australia ICC semi final and i suggested they turn off the music and we watch the game! So a great evening ensued and India won! I ate in the main dining room of the hotel next to the bar and the food was absolutely delicious! Breakfast was in a restaurant in the lobby level, the usual buffet affair and more than adequate. I am a coffee drinker, a cup of instant coffee was made which was disgusting, but after asking for a fresh coffee, a super double espresso coffee from a machine was suppled. ( I was very surprised to see a kettle and instant coffee used by the staff the make coffee!) I enjoyed my stay but the reception area of the hotel needs a refurbishment!

Excellent rooms, hospitable staff and an elaborate and yummy spread of breakfast options. It's quite pricey on the flip side but that could be due to the ongoing mahakumbh 2025 huge demand. Overall, we enjoyed the stay thoroughly on our pilgrimage tour. Security staff was particularly helpful in arranging e-riskshaw to visit various places of interest in prayagraj.

The hotel was not prepared for the bookings they had and also the food was terrible. The invoice given to us at the restaurant had to be corrected 4 times before they gave us the correct one. They also charged us 40% gst on fresh lime soda. Tried charging us twice for a dinner we ate only once despite telling them multiple times that we had already signed the bills. Overall, it’s most definitely wasn’t worth we paid per night. The rooms were old and damp and not updated in a long time. We had a train to catch at 5am and asked the hotel to give us a packed breakfast. The hotel manager asked us to remind them. Didn’t expect this kind of service.