S30 Reina Victoria

Muy recomendable. Volveremos Apartamento amplio y limpio en el centro, muy cerca de la Rambla Méndez Núñez. A 10 min de la explanada y del puerto de Alicante. Por la zona hay muchos bares y restaurantes. Una buena idea sería poner una TV en la habitación ya que hay una en el comedor, que tiene todo tipo de detalles para hacer un tentempié. Me parece que por parte de ********** deberían poner teléfono del cliente para informar por ej q la recepción está abierta hasta las 23 h. Por todo lo demás estupendo.👌

My reservation was 20-24 October 2024. On 19th October, I had a hospital emergency which made me unable to travel (from the U.K) I let Reina Victoria know the day before that I cannot travel anymore and asked for a refund. I'm aware that according to their T&Cs, I wasn't entitled to get a refund, but it was an emergency situation and they could have shown some empathy...Instead, they are nothing but greedy profit makers and I'm pretty sure that they sold my room straight away to someone else, doubling the money. Their customer service was rubbish from the beginning, replying no more than 2-3 words...Glad I haven't stayed there!

Firstly, in the bathroom we heard a noise. It was in fact the ceiling, from which water was flowing, probably from the neighbors upstairs who were using their shower. Following this, we reported it to reception because being next to an electrical zone it could be dangerous. This lady, seeming annoyed by our request, told us that she was going to contact someone and that we should come back later. So we came back later, and Madame just told us that someone would come by tomorrow. We had booked for one night and left the next morning so the solution was not a solution! We would have preferred to have another room given cause how dangerous it was. To this same lady, we warn her that the next morning, we will leave around 7 a.m. to catch our plane. We ask her if it's ok for the check out, she tells us yes, no worries. So we ask her if it is a 24-hour reception because we seemed to have seen on the site that check out was later. She confirms that reception is 24/7 and that someone will receive us the next morning. What was our surprise to see this morning at 7am that the reception was closed. So we left the room card on the counter.. In the room we try the Jacuzzi. We feel the water from the ceiling falling on us, and the water of the jacuzzi when we put water jet was disgusting. We can ask the people who clean our room cause when we removed the bath water, the dirty was everywhere in the bath. 180€/night!!!

We stayed at the sister hotel last week came here and booked a superior apartment with jacuzzi 2nd bedroom consisted if two camp beds so I decided to use the sofa bed I've been to doctors and being prescribed co codamal as the bedsette was even worse my holiday was ruined with pain so disappointing 2 cups and 2 wine glasses for a 6 person apartment I feel really let down as stayed in the sister this hotel was double the price .....WATCH OUT FOR THE MINI BAR WE WERE OVERCHARGED PAID 6 COKES THE MINI BAR HAD 4 IN VERY Room DE PLESAE KEEP YOUR WHITS ABOUT YOU BOOK ANOTHER HOTEL YOU WILLpay half the amount and get a decent bed seriously let down

Nos gusta mucho, cada vez que vamos a Alicante repetimos, ubicación perfecta, habitaciones muy amplias e instalaciones con un encanto especial, el dueño muy atento siempre, está a unos 700 metros de la playa y del puerto, a 150 metros la zona más comercial y todo lleno de Reataurantes.

Sitio excelente tanto por su ubicación como su comodidad. prestaciones increíbles! Volveré